What is the most common complaint against First Step Group, LLC?

The most common issue consumers report about First Step Group, LLC is "Cont'd attempts collect debt not owed", specifically "Not given enough info to verify debt". This is based on 33 complaints filed with the CFPB.

Are complaints against First Step Group, LLC increasing or decreasing?

Complaints against First Step Group, LLC are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is First Step Group, LLC's reputation grade?

First Step Group, LLC has a reputation grade of C (score: 60.1/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does First Step Group, LLC respond to consumer complaints?

First Step Group, LLC has a 85% timely response rate to CFPB complaints. Consumers disputed the company's response in 6% of cases.

In how many states does First Step Group, LLC operate?

First Step Group, LLC has received CFPB complaints from consumers in 15 states, with the most complaints from Florida (5 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

First Step Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 15 states, reputation grade C.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

12
Disclosure verification of debt

9
Communication tactics

5
False statements or representation

2
Improper contact or sharing of info

2
Attempts to collect debt not owed

1

Data updated September 2026

CFPB complaint disposition

CCDB record first-step-group-llc First Step Group, LLC

Grade C · 33 CFPB filings · 85% timely · lead issue: Cont'd attempts collect debt not owed · vol #1470 · compose #2349

VOL 33
GRADE C
12MO 0
STATES 15
TIMELY 85%
DISPUTE 6%
ISSUE Cont'd attempts collect de…
RANK #1,470
COMPOSE #2,349

Volume peers

Nearest volume peer: Account Recovery Services, Inc. (33 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First Step Group, LLC's 33 CFPB complaints sit next to Account Recovery Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Steady monthly series

Florida is the plurality state for First Step Group, LLC (15.2%)

Volume rank #1,470 and composite rank #2,349 diverge by 879 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Florida 15.2%; Mid-band (15–30%) · 15 states with ≥1 filing
Even monthly load: Peak under 8%; Highest month 2024-10 at 7.3% (4 filings)
Divergent corpus ranks: #1,470 volume; #2,349 composite; Cleanest-composite ladder is 879 places worse than volume

How does First Step Group, LLC compare to its peers?

How does First Step Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

First Step Group, LLC National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

85%

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2023-06 2026-03

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	12
Disclosure verification of debt	9
Communication tactics	5
False statements or representation	2
Improper contact or sharing of info	2
Attempts to collect debt not owed	1
Took or threatened to take negative or legal action	1
Taking/threatening an illegal action	1

Where do complaints against First Step Group, LLC come from?

First Step Group, LLC's own per-state count, not a national baseline.

Florida

5
California

4
Maryland

3
Texas

3
Maine

2
New Jersey

2
New York

2
North Carolina

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First Step Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 33.

4 peers

Know your rights before responding to First Step Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.