What is the most common complaint against First Niagara Financial Group, Inc.?

The most common issue consumers report about First Niagara Financial Group, Inc. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 6 complaints filed with the CFPB.

Are complaints against First Niagara Financial Group, Inc. increasing or decreasing?

Complaints against First Niagara Financial Group, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is First Niagara Financial Group, Inc.'s reputation grade?

First Niagara Financial Group, Inc. has a reputation grade of B (score: 69.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does First Niagara Financial Group, Inc. respond to consumer complaints?

First Niagara Financial Group, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 33% of cases.

In how many states does First Niagara Financial Group, Inc. operate?

First Niagara Financial Group, Inc. has received CFPB complaints from consumers in 3 states, with the most complaints from Pennsylvania (3 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

First Niagara Financial Group, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 3 states, reputation grade B.

Compiled by PlainCollector

Communication tactics

4
False statements or representation

2

Data updated September 2026

CFPB complaint disposition

CCDB record first-niagara-financial-group-inc First Niagara Financial Group, Inc.

Grade B · 6 CFPB filings · 100% timely · lead issue: Communication tactics · vol #2952 · compose #1346

VOL 6
GRADE B
12MO 0
STATES 3
TIMELY 100%
DISPUTE 33%
ISSUE Communication tactics
RANK #2,952
COMPOSE #1,346

Volume peers

Nearest volume peer: 1 Stop Money Centers, LLC (6 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First Niagara Financial Group, Inc.'s 6 CFPB complaints sit next to 1 Stop Money Centers, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

50.0% of First Niagara Financial Group, Inc.'s CFPB filings land in Pennsylvania

High volume does not equal a clean composite: First Niagara Financial Group, Inc. is volume #2,952 but composite #1,346, while Pennsylvania dominates the geography. Corpus placement method.

Dominant state: Pennsylvania 50.0%; 3 of 6 filings · 3 states touched
Spike month: 2025-01 25.0%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #2,952 volume; #1,346 composite; Cleanest-composite ladder is 1,606 places better than volume

How does First Niagara Financial Group, Inc. compare to its peers?

How does FIRST NIAGARA FINANCIAL GROUP, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

FIRST NIAGARA FINANCIA… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

83%

91%

Consumer-dispute ratelower is better

33%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2025-01 2026-01

Issue Detail Breakdown

Issue	Complaints
Communication tactics	4
False statements or representation	2

Where do complaints against First Niagara Financial Group, Inc. come from?

First Niagara Financial Group, Inc.'s own per-state count, not a national baseline.

Pennsylvania

3
New York

2
Connecticut

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First Niagara Financial Group, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 6.

4 peers

Know your rights before responding to First Niagara Financial Group, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.