This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade A 4 complaints

First Horizon Bank - West Congress Street Branch - Debt Collector Complaint Profile

CFPB complaint profile across 2 states, reputation grade A.

Complaints by issue type

What consumers report about First Horizon Bank - West Congress Street Branch

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record first-horizon-bank-west-congress-street-branch First Horizon Bank - West Congress Street Branch

Grade A · 4 CFPB filings · 100% timely · lead issue: Cont'd attempts collect debt not owed

  • VOL 4
  • GRADE A
  • 12MO 0
  • STATES 2
  • TIMELY 100%
  • DISPUTE 0%
  • ISSUE Cont'd attempts collect de…
  • RANK #3,371
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: 90 Day Credit Experts (4 complaints)

90 Day Credit Experts90 Day Credit Experts4A & A North American Financial, LLCA & A North American Financi…4A & S Collection Associates, Inc.A & S Collection Associates,…4Accelerated Receivables Management, Inc.Accelerated Receivables Mana…4First Horizon Bank - West Congress Street Branch (this)First Horizon Bank - West Co…4
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First Horizon Bank - West Congress Street Branch's 4 CFPB complaints sit next to 90 Day Credit Experts on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 4 complaints break down

Every complaint issue type on record for First Horizon Bank - West Congress Street Branch, not just the top ones shown above.

Reputation score breakdown

A
Composite reputation score
81.2/100
First Horizon Bank - West Congress Street Branch

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume B
4
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

75.0% of First Horizon Bank - West Congress Street Branch's CFPB filings land in Louisiana

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Louisiana 75.0%
3 of 4 filings · 2 states touched
Seasonal peak
2025-10 12.5%
8–15% band · 3 filings
Corpus ranks
#3,371 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does First Horizon Bank - West Congress Street Branch compare to its peers?

How does FIRST HORIZON BANK - WEST CONGRESS STREET BRANCH compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
FIRST HORIZON BANK - WEST CONGRESS STREET BRANCH National average
Complaints (last 12 mo)lower is better
0
1
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy First Horizon Bank - West Congress Street Branch a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 4 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%0.0%0.0%0.1% Timely response rate (%) Dispute rate (%) First Horizon Bank - West Congress Street Branch vs. 3 similar-volume peers, by response speed and dispute rate First Horizon Bank - West Congress Street BranchEwing & Ewing Attorneys, P.C.Fair Resolutions, Inc.Federal Financial Services Inc
Source: CFPB Consumer Complaint Database

First Horizon Bank - West Congress Street Branch's complaint volume in context

First Horizon Bank - West Congress Street Branch vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

4 38th percentile higher than 38% of 5,420 collectors

0–20: 3,504 collectors (65%). This entry sits in this band. 20–40: 565 collectors (10%). Above this entry. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. First Horizon Bank - West Congress Street Branch 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2015-06 2026-01

Issue Detail Breakdown

Issue Complaints
Cont'd attempts collect debt not owed
2
Written notification about debt
1
Improper contact or sharing of info
1

Where do complaints against First Horizon Bank - West Congress Street Branch come from?

First Horizon Bank - West Congress Street Branch's own per-state count, not a national baseline.

Top states by complaints against First Horizon Bank - West Congress Street Branch

Across 2 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First Horizon Bank - West Congress Street Branch: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 4.

4 peers

Know your rights before responding to First Horizon Bank - West Congress Street Branch: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.