What is the most common complaint against First Direct Mediation?

The most common issue consumers report about First Direct Mediation is "False statements or representation", specifically "Frequent or repeated calls". This is based on 20 complaints filed with the CFPB.

Are complaints against First Direct Mediation increasing or decreasing?

Complaints against First Direct Mediation are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is First Direct Mediation's reputation grade?

First Direct Mediation has a reputation grade of D (score: 55.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does First Direct Mediation respond to consumer complaints?

First Direct Mediation has a 95% timely response rate to CFPB complaints.

In how many states does First Direct Mediation operate?

First Direct Mediation has received CFPB complaints from consumers in 11 states, with the most complaints from Texas (6 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

First Direct Mediation - Debt Collector Complaint Profile

CFPB complaint profile across 11 states, reputation grade D.

Compiled by PlainCollector

False statements or representation

6
Communication tactics

6
Took or threatened to take negative or legal action

4
Threatened to contact someone or share information improperly

3
Written notification about debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record first-direct-mediation First Direct Mediation

Grade D · 20 CFPB filings · 95% timely · lead issue: False statements or representation · vol #1901 · compose #3238

VOL 20
GRADE D
12MO 0
STATES 11
TIMELY 95%
ISSUE False statements or repres…
RANK #1,901
COMPOSE #3,238

Volume peers

Nearest volume peer: Account Control Systems, Inc (20 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First Direct Mediation's 20 CFPB complaints sit next to Account Control Systems, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

30.0% of First Direct Mediation's CFPB filings land in Texas

High volume does not equal a clean composite: First Direct Mediation is volume #1,901 but composite #3,238, while Texas dominates the geography. Corpus placement method.

Dominant state: Texas 30.0%; 6 of 20 filings · 11 states touched
Seasonal peak: 2026-01 9.8%; 8–15% band · 4 filings
Divergent corpus ranks: #1,901 volume; #3,238 composite; Cleanest-composite ladder is 1,337 places worse than volume

How does First Direct Mediation compare to its peers?

How does First Direct Mediation compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

First Direct Mediation National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

95%

40%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-06 2026-02

Issue Detail Breakdown

Issue	Complaints
False statements or representation	6
Communication tactics	6
Took or threatened to take negative or legal action	4
Threatened to contact someone or share information improperly	3
Written notification about debt	1

Where do complaints against First Direct Mediation come from?

First Direct Mediation's own per-state count, not a national baseline.

Texas

6
California

2
Florida

2
Kentucky

2
Tennessee

2
Indiana

1
Louisiana

1
Missouri

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First Direct Mediation: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 20.

4 peers

Know your rights before responding to First Direct Mediation: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.