Total CFPB complaints
7
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 7 complaints
Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. — Debt Collector Complaint Profile
CFPB complaint profile across 1 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc.
- Took or threatened to take negative or legal action
Took or threatened to take negative or legal action
4 complaints
- Communication tactics 1
Communication tactics
1 complaints
- Attempts to collect debt not owed 1
Attempts to collect debt not owed
1 complaints
- Cont'd attempts collect debt not owed 1
Cont'd attempts collect debt not owed
1 complaints
D
Grade D · 55.9/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc.?
Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. has accumulated 7 total CFPB complaints across 1 states, with 3 filed in the most recent 12 months against 4 historical complaints before that window. The trailing-12-month volume represents 42.9% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Took or threatened to take negative or legal action", narrowing to "Sued you without properly notifying you of lawsuit", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 29% timely-response rate against a 0% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 1 states, led by Indiana with 7, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.9/100 places Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
3
42.9% of total history
Rising ↑
States active
1
Distinct state filings
Timely response rate
29%
Within CFPB SLA window
Consumer disputes
0%
After company response
Reputation grade
D
55.9/100 composite
Response-quality profile
How Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 28.6%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 0.0%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 1.8%
Share of US states + territories with at least one filed complaint against this collector.
How does Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. compare to its peers?
Creditmax Collection A… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2017-04 2025-11
Top Consumer Issues
Took or threatened to take negative or legal action4 (%)
Communication tactics1 (%)
Attempts to collect debt not owed1 (%)
Cont'd attempts collect debt not owed1 (%)
Most common issue: Took or threatened to take negative or legal action — Sued you without properly notifying you of lawsuit
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Took or threatened to take negative or legal action | Sued you without properly notifying you of lawsuit | 3 |
| Took or threatened to take negative or legal action | Collected or attempted to collect exempt funds | 1 |
| Communication tactics | Frequent or repeated calls | 1 |
| Attempts to collect debt not owed | Debt is not yours | 1 |
| Cont'd attempts collect debt not owed | Debt was paid | 1 |
Where do complaints against Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. come from?
The states where consumers have filed the most CFPB complaints against Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc.. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc.
Across 1 states with at least one filing
- Indiana
Indiana
7 complaints
Frequently Asked Questions
What is the most common complaint against Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc.? ▼
The most common issue consumers report about Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. is "Took or threatened to take negative or legal action", specifically "Sued you without properly notifying you of lawsuit". This is based on 7 complaints filed with the CFPB.
Are complaints against Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. increasing or decreasing? ▼
Complaints against Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. are rising. The company received 3 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc.'s reputation grade? ▼
Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. has a reputation grade of D (score: 55.9/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. respond to consumer complaints? ▼
Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. has a 29% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.
In how many states does Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. operate? ▼
Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. has received CFPB complaints from consumers in 1 states, with the most complaints from Indiana (7 complaints).
What can I do if Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Creditmax Collection Agency, Inc. d/b/a Creditmax, Inc. violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |