Total CFPB complaints
1,209
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 1,209 complaints
Continental Services Group, Inc. d/b/a ConServe — Debt Collector Complaint Profile
CFPB complaint profile across 53 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about Continental Services Group, Inc. d/b/a ConServe
- Attempts to collect debt not owed
Attempts to collect debt not owed
418 complaints
- Written notification about debt
Written notification about debt
238 complaints
- False statements or representation 133
False statements or representation
133 complaints
- Cont'd attempts collect debt not owed 87
Cont'd attempts collect debt not owed
87 complaints
- Took or threatened to take negative or legal action 70
Took or threatened to take negative or legal action
70 complaints
- Communication tactics 62
Communication tactics
62 complaints
C
Grade C · 59.5/100 composite
This collector has an average complaint record with moderate complaint volumes and typical response rates.
What do CFPB complaints reveal about Continental Services Group, Inc. d/b/a ConServe?
Continental Services Group, Inc. d/b/a ConServe has accumulated 1,209 total CFPB complaints across 53 states, with 310 filed in the most recent 12 months against 899 historical complaints before that window. The trailing-12-month volume represents 25.6% of the full complaint history, a rising pattern that suggests escalating consumer friction rather than a legacy book of disputes.
The dominant consumer grievance logged with the CFPB is "Attempts to collect debt not owed", narrowing to "Debt is not yours", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 100% timely-response rate against a 6% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 53 states, led by Florida with 263 and Texas with 128, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 59.5/100 places Continental Services Group, Inc. d/b/a ConServe in grade band C, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
310
25.6% of total history
Rising ↑
States active
53
Distinct state filings
Timely response rate
100%
Within CFPB SLA window
Consumer disputes
6%
After company response
Reputation grade
C
59.5/100 composite
Response-quality profile
How Continental Services Group, Inc. d/b/a ConServe performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 100.0%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 11.8%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 94.6%
Share of US states + territories with at least one filed complaint against this collector.
How does Continental Services Group, Inc. d/b/a ConServe compare to its peers?
Continental Services G… National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2024-04 2026-03
Top Consumer Issues
Attempts to collect debt not owed418 (%)
Written notification about debt238 (%)
False statements or representation133 (%)
Took or threatened to take negative or legal action70 (%)
Communication tactics62 (%)
Cont'd attempts collect debt not owed87 (%)
Most common issue: Attempts to collect debt not owed — Debt is not yours
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Attempts to collect debt not owed | Debt is not yours | 249 |
| Written notification about debt | Didn't receive enough information to verify debt | 145 |
| False statements or representation | Attempted to collect wrong amount | 133 |
| Attempts to collect debt not owed | Debt was paid | 94 |
| Written notification about debt | Didn't receive notice of right to dispute | 93 |
| Attempts to collect debt not owed | Debt was result of identity theft | 75 |
| Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | 70 |
| Communication tactics | Frequent or repeated calls | 62 |
| Cont'd attempts collect debt not owed | Debt is not mine | 61 |
| Cont'd attempts collect debt not owed | Debt was paid | 26 |
Where do complaints against Continental Services Group, Inc. d/b/a ConServe come from?
The states where consumers have filed the most CFPB complaints against Continental Services Group, Inc. d/b/a ConServe. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against Continental Services Group, Inc. d/b/a ConServe
Across 53 states with at least one filing
- Florida
Florida
263 complaints
- Texas
Texas
128 complaints
- California
California
117 complaints
- New York
New York
107 complaints
- Georgia 60
Georgia
60 complaints
- Pennsylvania 42
Pennsylvania
42 complaints
- New Jersey 26
New Jersey
26 complaints
- South Carolina 26
South Carolina
26 complaints
Frequently Asked Questions
What is the most common complaint against Continental Services Group, Inc. d/b/a ConServe? ▼
The most common issue consumers report about Continental Services Group, Inc. d/b/a ConServe is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1,209 complaints filed with the CFPB.
Are complaints against Continental Services Group, Inc. d/b/a ConServe increasing or decreasing? ▼
Complaints against Continental Services Group, Inc. d/b/a ConServe are rising. The company received 310 complaints in the last 12 months, indicating an upward trend in consumer issues.
What is Continental Services Group, Inc. d/b/a ConServe's reputation grade? ▼
Continental Services Group, Inc. d/b/a ConServe has a reputation grade of C (score: 59.5/100). This collector has an average complaint record with moderate complaint volumes and typical response rates.
Does Continental Services Group, Inc. d/b/a ConServe respond to consumer complaints? ▼
Continental Services Group, Inc. d/b/a ConServe has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 6% of cases.
In how many states does Continental Services Group, Inc. d/b/a ConServe operate? ▼
Continental Services Group, Inc. d/b/a ConServe has received CFPB complaints from consumers in 53 states, with the most complaints from Florida (263 complaints).
What can I do if Continental Services Group, Inc. d/b/a ConServe is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If Continental Services Group, Inc. d/b/a ConServe violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |