What is the most common complaint against Community Choice Financial, Inc.?

The most common issue consumers report about Community Choice Financial, Inc. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 559 complaints filed with the CFPB.

Are complaints against Community Choice Financial, Inc. increasing or decreasing?

Complaints against Community Choice Financial, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Community Choice Financial, Inc.'s reputation grade?

Community Choice Financial, Inc. has a reputation grade of D (score: 53.0/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Community Choice Financial, Inc. respond to consumer complaints?

Community Choice Financial, Inc. has a 94% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.

In how many states does Community Choice Financial, Inc. operate?

Community Choice Financial, Inc. has received CFPB complaints from consumers in 37 states, with the most complaints from California (125 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Community Choice Financial, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 37 states, reputation grade D.

Compiled by PlainCollector

Communication tactics

208
Attempts to collect debt not owed

79
Cont'd attempts collect debt not owed

64
Improper contact or sharing of info

50
Took or threatened to take negative or legal action

38
Taking/threatening an illegal action

36

Data updated September 2026

CFPB complaint disposition

CCDB record community-choice-financial-inc Community Choice Financial, Inc.

Grade D · 559 CFPB filings · 94% timely · lead issue: Communication tactics · vol #248 · compose #3725

VOL 559
GRADE D
12MO 0
STATES 37
TIMELY 94%
DISPUTE 14%
ISSUE Communication tactics
RANK #248
COMPOSE #3,725

Volume peers

Nearest volume peer: RS Clark and Associates, Inc. (560 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Community Choice Financial, Inc.'s 559 CFPB complaints sit next to RS Clark and Associates, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Steady monthly series

California is the plurality state for Community Choice Financial, Inc. (22.4%)

Volume rank #248 and composite rank #3,725 diverge by 3,477 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: California 22.4%; Mid-band (15–30%) · 37 states with ≥1 filing
Even monthly load: Peak under 8%; Highest month 2025-08 at 6.7% (35 filings)
Divergent corpus ranks: #248 volume; #3,725 composite; Cleanest-composite ladder is 3,477 places worse than volume

How does Community Choice Financial, Inc. compare to its peers?

How does COMMUNITY CHOICE FINANCIAL, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

COMMUNITY CHOICE FINAN… National average

Complaints (last 12 mo)lower is better

136

268

Timely-response ratehigher is better

94%

85%

91%

Consumer-dispute ratelower is better

14%

26%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	208
Attempts to collect debt not owed	79
Cont'd attempts collect debt not owed	64
Improper contact or sharing of info	50
Took or threatened to take negative or legal action	38
Taking/threatening an illegal action	36
False statements or representation	34
Written notification about debt	28
Threatened to contact someone or share information improperly	12
Disclosure verification of debt	10

Where do complaints against Community Choice Financial, Inc. come from?

Community Choice Financial, Inc.'s own per-state count, not a national baseline.

California

125
Ohio

92
Texas

78
Tennessee

31
Missouri

28
Alabama

25
Virginia

19
Wisconsin

16

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Community Choice Financial, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 559.

4 peers

Similar timely response rate

Nearest collectors by CFPB 15-day timely-response %. This record: 94.27549194991055%.

4 peers

Know your rights before responding to Community Choice Financial, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.