This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 72 complaints

Columbia Collection Service, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 18 states, reputation grade F.

Complaints by issue type

What consumers report about Columbia Collection Service, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record columbia-collection-service-inc Columbia Collection Service, Inc.

Grade F · 72 CFPB filings · 61% timely · lead issue: Attempts to collect debt not owed

  • VOL 72
  • GRADE F
  • 12MO 6
  • STATES 18
  • TIMELY 61%
  • DISPUTE 29%
  • ISSUE Attempts to collect debt n…
  • RANK #987
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: 4M Collections, LLC (72 complaints)

4M Collections, LLC4M Collections, LLC72Automated Accounts Management ServicesAutomated Accounts Managemen…72BWW Law Group, LLCBWW Law Group, LLC72Collection Professionals, Inc. (Macomb, IL)Collection Professionals, In…72Columbia Collection Service, Inc. (this)Columbia Collection Service,…72
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Columbia Collection Service, Inc.'s 72 CFPB complaints sit next to 4M Collections, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 72 complaints break down

Every complaint issue type on record for Columbia Collection Service, Inc., not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
42.7/100
Columbia Collection Service, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
72
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response B
61%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
29%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

62.5% of Columbia Collection Service, Inc.'s CFPB filings land in Oregon

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Oregon 62.5%
45 of 72 filings · 18 states touched
Even monthly load
Peak under 8%
Highest month 2024-04 at 7.8% (4 filings)
Corpus ranks
#987 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Columbia Collection Service, Inc. compare to its peers?

How does Columbia Collection Service, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Columbia Collection Service, Inc. National average
Complaints (last 12 mo)lower is better
6
27
268
Timely-response ratehigher is better
61%
93%
91%
Consumer-dispute ratelower is better
29%
8%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Columbia Collection Service, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 50%60%70%80%90%100%110% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Columbia Collection Service, Inc. vs. 7 similar-volume peers, by response speed and dispute rate Columbia Collection Service, Inc.Collection Professionals, Inc. (Macomb, IL)DIRECMANAGEMENT, INC.BWW Law Group, LLCAutomated Accounts Management ServicesNational Check Resolution Inc.4M Collections, LLCUNIVERSAL ACCEPTANCE CORPORATION (NE)
Source: CFPB Consumer Complaint Database

Columbia Collection Service, Inc.'s complaint volume in context

Columbia Collection Service, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

72 Top 18% higher than 82% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Columbia Collection Service, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2023-11 2026-02

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
15
Cont'd attempts collect debt not owed
14
Disclosure verification of debt
14
False statements or representation
6
Written notification about debt
5
Took or threatened to take negative or legal action
5
Taking/threatening an illegal action
5
Communication tactics
4
Threatened to contact someone or share information improperly
2
Improper contact or sharing of info
2

Where do complaints against Columbia Collection Service, Inc. come from?

Columbia Collection Service, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Columbia Collection Service, Inc.

Across 18 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Columbia Collection Service, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 72.

4 peers

Know your rights before responding to Columbia Collection Service, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.