What is the most common complaint against City National Bank?

The most common issue consumers report about City National Bank is "Attempts to collect debt not owed", specifically "Impersonated an attorney or official". This is based on 6 complaints filed with the CFPB.

Are complaints against City National Bank increasing or decreasing?

Complaints against City National Bank are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.

What is City National Bank's reputation grade?

City National Bank has a reputation grade of A (score: 77.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does City National Bank respond to consumer complaints?

City National Bank has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does City National Bank operate?

City National Bank has received CFPB complaints from consumers in 6 states, with the most complaints from California (1 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

City National Bank - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade A.

Compiled by PlainCollector

Attempts to collect debt not owed

3
False statements or representation

2
Took or threatened to take negative or legal action

1

Data updated September 2026

CFPB complaint disposition

CCDB record city-national-bank City National Bank

Grade A · 6 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #2926 · compose #748

VOL 6
GRADE A
12MO 1
STATES 6
TIMELY 100%
DISPUTE 0%
ISSUE Attempts to collect debt n…
RANK #2,926
COMPOSE #748

Volume peers

Nearest volume peer: 1 Stop Money Centers, LLC (6 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

City National Bank's 6 CFPB complaints sit next to 1 Stop Money Centers, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

California is the plurality state for City National Bank (16.7%)

The 2015-05 spike coincides with a 2,178-place gap between volume rank #2,926 and composite #748. Corpus placement method.

Plurality state: California 16.7%; Mid-band (15–30%) · 6 states with ≥1 filing
Spike month: 2015-05 25.0%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #2,926 volume; #748 composite; Cleanest-composite ladder is 2,178 places better than volume

How does City National Bank compare to its peers?

How does CITY NATIONAL BANK compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

CITY NATIONAL BANK National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-05 2020-09

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	3
False statements or representation	2
Took or threatened to take negative or legal action	1

Where do complaints against City National Bank come from?

City National Bank's own per-state count, not a national baseline.

California

1
Nevada

1
New Jersey

1
Oklahoma

1
Texas

1
Washington

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for City National Bank: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 6.

4 peers

Know your rights before responding to City National Bank: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.