This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 40 complaints

Capital Credit and Collection Service, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade C.

Complaints by issue type

What consumers report about Capital Credit and Collection Service, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record capital-credit-and-collection-service-inc Capital Credit and Collection Service, Inc.

Grade C · 40 CFPB filings · 93% timely · lead issue: Attempts to collect debt not owed

  • VOL 40
  • GRADE C
  • 12MO 2
  • STATES 12
  • TIMELY 93%
  • DISPUTE 17%
  • ISSUE Attempts to collect debt n…
  • RANK #1,334
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: AAS Debt Recovery, Inc. (40 complaints)

AAS Debt Recovery, Inc.AAS Debt Recovery, Inc.40Coastal Financial Solutions, LLCCoastal Financial Solutions,…40Daniels Norelli Scully & Cecere, P.C.Daniels Norelli Scully & Cec…40Federal Pacific Credit Company, LLCFederal Pacific Credit Compa…40Capital Credit and Collection Service, Inc. (this)Capital Credit and Collectio…40
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Capital Credit and Collection Service, Inc.'s 40 CFPB complaints sit next to AAS Debt Recovery, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 40 complaints break down

Every complaint issue type on record for Capital Credit and Collection Service, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
59.3/100
Capital Credit and Collection Service, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
40
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
93%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

55.0% of Capital Credit and Collection Service, Inc.'s CFPB filings land in Oregon

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Oregon 55.0%
22 of 40 filings · 12 states touched
Spike month
2023-11 33.3%
2 filings that month · spiky (≥15% of series)
Corpus ranks
#1,334 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Capital Credit and Collection Service, Inc. compare to its peers?

How does Capital Credit and Collection Service, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Capital Credit and Collection Service, Inc. National average
Complaints (last 12 mo)lower is better
2
11
268
Timely-response ratehigher is better
93%
97%
91%
Consumer-dispute ratelower is better
17%
43%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Capital Credit and Collection Service, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%20%40%60% Timely response rate (%) Dispute rate (%) Capital Credit and Collection Service, Inc. vs. 8 similar-volume peers, by response speed and dispute rate Capital Credit and Collection Service, Inc.AAS Debt Recovery, Inc.Coastal Financial Solutions, LLCDaniels Norelli Scully & Cecere, P.C.Federal Pacific Credit Company, LLCFinkelstein, Kern, Steinberg & Cunningham, PCGFS, Inc.Medical Recovery Services, LLCNEW CITY FUNDING CORP.
Source: CFPB Consumer Complaint Database

Capital Credit and Collection Service, Inc.'s complaint volume in context

Capital Credit and Collection Service, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

40 Top 25% higher than 75% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Capital Credit and Collection Service, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2022-12 2025-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
15
Written notification about debt
13
False statements or representation
4
Communication tactics
3
Disclosure verification of debt
2
Took or threatened to take negative or legal action
1
Cont'd attempts collect debt not owed
1
Threatened to contact someone or share information improperly
1

Where do complaints against Capital Credit and Collection Service, Inc. come from?

Capital Credit and Collection Service, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Capital Credit and Collection Service, Inc.

Across 12 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Capital Credit and Collection Service, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 40.

4 peers

Know your rights before responding to Capital Credit and Collection Service, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.