Total CFPB complaints
237
All-time across CCDB intake
This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.
2026 CFPB data Public-data reference. FDCPA reference 237 complaints
BB&T CORPORATION — Debt Collector Complaint Profile
CFPB complaint profile across 32 states. Updated as new federal complaint data lands in the upstream Consumer Complaint Database.
Complaints by issue type
What consumers report about BB&T CORPORATION
- Communication tactics
Communication tactics
42 complaints
- Attempts to collect debt not owed
Attempts to collect debt not owed
34 complaints
- Cont'd attempts collect debt not owed
Cont'd attempts collect debt not owed
30 complaints
- Written notification about debt
Written notification about debt
22 complaints
- False statements or representation
False statements or representation
21 complaints
- Disclosure verification of debt 14
Disclosure verification of debt
14 complaints
D
Grade D · 55.6/100 composite
This collector has a poor complaint record with above-average complaints and below-average response rates.
What do CFPB complaints reveal about BB&T CORPORATION?
BB&T CORPORATION has accumulated 237 total CFPB complaints across 32 states, with 0 filed in the most recent 12 months against 237 historical complaints before that window. The trailing-12-month volume represents 0.0% of the full complaint history, a stable pattern that indicates a mature dispute profile with predictable monthly volumes.
The dominant consumer grievance logged with the CFPB is "Communication tactics", narrowing to "Frequent or repeated calls", which aligns with FDCPA-regulated conduct and signals the operational area most likely to trigger regulator scrutiny. The company posts a 99% timely-response rate against a 30% consumer-dispute-after-response rate, a pairing that calibrates how well its complaint-resolution workflow holds up once a consumer pushes back.
Complaints have been recorded across 32 states, led by Florida with 31 and North Carolina with 31, which matches a multi-state collection footprint rather than a regional operation. Normalized against the full CFPB collector database, the reputation score of 55.6/100 places BB&T CORPORATION in grade band D, a tier reached by blending complaint volume, response timeliness, dispute rates, and issue severity into a single comparable metric.
Complaint Summary
Last 12 months
0
0.0% of total history
Stable →
States active
32
Distinct state filings
Timely response rate
99%
Within CFPB SLA window
Consumer disputes
30%
After company response
Reputation grade
D
55.6/100 composite
Response-quality profile
How BB&T CORPORATION performs on CFPB resolution-quality metrics versus a fleet average benchmark drawn from the full debt-collection vertical.
Timely response within SLA 99.2%
Vertical avg
CFPB requires companies to respond within 15 days for most complaints; 60 days for credit-reporting.
Consumer dispute rate (post-response) 59.5%
Vertical avg
Lower is better. The percentage of consumers who flagged the company's response as unsatisfactory.
State coverage breadth 57.1%
Share of US states + territories with at least one filed complaint against this collector.
How does BB&T CORPORATION compare to its peers?
BB&T CORPORATION National average
Complaints (last 12 mo)lower is better
Timely-response ratehigher is better
Consumer-dispute ratelower is better
Source: CFPB Consumer Complaint Database. Complaints reflect consumer reports, not proven violations.
Complaint Trend (24 months)
2018-03 2020-02
Top Consumer Issues
Communication tactics42 (%)
Written notification about debt22 (%)
False statements or representation21 (%)
Cont'd attempts collect debt not owed30 (%)
Attempts to collect debt not owed34 (%)
Disclosure verification of debt14 (%)
Most common issue: Communication tactics — Frequent or repeated calls
Know Your Rights
If this company is contacting you, you have rights under the FDCPA. They must stop contacting you if you send a written cease-communication request. You can also request written validation of the debt within 30 days.
Issue Detail Breakdown
| Issue | Sub-Issue | Complaints |
|---|---|---|
| Communication tactics | Frequent or repeated calls | 34 |
| Written notification about debt | Didn't receive enough information to verify debt | 22 |
| False statements or representation | Attempted to collect wrong amount | 21 |
| Cont'd attempts collect debt not owed | Debt is not mine | 17 |
| Attempts to collect debt not owed | Debt is not yours | 16 |
| Disclosure verification of debt | Not given enough info to verify debt | 14 |
| Cont'd attempts collect debt not owed | Debt was paid | 13 |
| Attempts to collect debt not owed | Debt was result of identity theft | 11 |
| Communication tactics | Called before 8am or after 9pm | 8 |
| Attempts to collect debt not owed | Debt was paid | 7 |
Where do complaints against BB&T CORPORATION come from?
The states where consumers have filed the most CFPB complaints against BB&T CORPORATION. Every figure is the company's own complaint count in that state — not a national baseline.
Top states by complaints against BB&T CORPORATION
Across 32 states with at least one filing
- Florida
Florida
31 complaints
- North Carolina
North Carolina
31 complaints
- Texas
Texas
26 complaints
- Maryland
Maryland
20 complaints
- Georgia
Georgia
19 complaints
- Pennsylvania
Pennsylvania
18 complaints
- Virginia
Virginia
17 complaints
- New York 11
New York
11 complaints
Frequently Asked Questions
What is the most common complaint against BB&T CORPORATION? ▼
The most common issue consumers report about BB&T CORPORATION is "Communication tactics", specifically "Frequent or repeated calls". This is based on 237 complaints filed with the CFPB.
Are complaints against BB&T CORPORATION increasing or decreasing? ▼
Complaints against BB&T CORPORATION have been stable. The company received 0 complaints in the last 12 months.
What is BB&T CORPORATION's reputation grade? ▼
BB&T CORPORATION has a reputation grade of D (score: 55.6/100). This collector has a poor complaint record with above-average complaints and below-average response rates.
Does BB&T CORPORATION respond to consumer complaints? ▼
BB&T CORPORATION has a 99% timely response rate to CFPB complaints. Consumers disputed the company's response in 30% of cases.
In how many states does BB&T CORPORATION operate? ▼
BB&T CORPORATION has received CFPB complaints from consumers in 32 states, with the most complaints from Florida (31 complaints).
What can I do if BB&T CORPORATION is contacting me? ▼
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request written debt validation within 30 days of first contact. You can also send a cease-communication letter to stop calls. If BB&T CORPORATION violates the FDCPA, you may be able to sue for damages up to $1,000 plus attorney fees.
Consumer Guides
Primary source data
Read our methodology — how this data is sourced, computed, and verified.
Related
Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector Editorial
| Publisher | Kiznis Studio |
| Sources | the CFPB Consumer Complaint Database |