This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 75 complaints

Banco Popular DE Puerto Rico - Debt Collector Complaint Profile

CFPB complaint profile across 16 states, reputation grade B.

Complaints by issue type

What consumers report about Banco Popular DE Puerto Rico

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record banco-popular-de-puerto-rico Banco Popular DE Puerto Rico

Grade B · 75 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 75
  • GRADE B
  • 12MO 19
  • STATES 16
  • TIMELY 100%
  • DISPUTE 7%
  • ISSUE Attempts to collect debt n…
  • RANK #961
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Account Management Services, Inc. (75 complaints)

Account Management Services, Inc.Account Management Services,…75Accounts Receivable Management, Inc (NJ) (Closed)Accounts Receivable Manageme…75Computer Credit, Inc.Computer Credit, Inc.75Credit Center, LLCCredit Center, LLC75Banco Popular DE Puerto Rico (this)Banco Popular DE Puerto Rico…75
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Banco Popular DE Puerto Rico's 75 CFPB complaints sit next to Account Management Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 75 complaints break down

Every complaint issue type on record for Banco Popular DE Puerto Rico, not just the top ones shown above.

Reputation score breakdown

B
Composite reputation score
62.3/100
Banco Popular DE Puerto Rico

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
75
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
7%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

46.7% of Banco Popular DE Puerto Rico's CFPB filings land in Puerto Rico

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Puerto Rico 46.7%
35 of 75 filings · 16 states touched
Seasonal peak
2025-01 12.5%
8–15% band · 3 filings
Corpus ranks
#961 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Banco Popular DE Puerto Rico compare to its peers?

How does BANCO POPULAR DE PUERTO RICO compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
BANCO POPULAR DE PUERTO RICO National average
Complaints (last 12 mo)lower is better
19
0
268
Timely-response ratehigher is better
100%
100%
91%
Consumer-dispute ratelower is better
7%
13%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Banco Popular DE Puerto Rico a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Banco Popular DE Puerto Rico vs. 9 similar-volume peers, by response speed and dispute rate Banco Popular DE Puerto RicoAccounts Receivable Management, Inc (NJ) (Closed)Computer Credit, Inc.Account Management Services, Inc.Credit Center, LLCDCN Holdings Inc.Eltman Law, P.C.Illinois Collection Service, Inc.United Debt Holdings, LLCMunicipal Collections of America Inc.
Source: CFPB Consumer Complaint Database

Banco Popular DE Puerto Rico's complaint volume in context

Banco Popular DE Puerto Rico vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

75 Top 18% higher than 82% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Banco Popular DE Puerto Rico 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2015-04 2025-11

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
31
Written notification about debt
10
False statements or representation
10
Communication tactics
7
Took or threatened to take negative or legal action
5
Cont'd attempts collect debt not owed
4
Disclosure verification of debt
4
Threatened to contact someone or share information improperly
3
Improper contact or sharing of info
1

Where do complaints against Banco Popular DE Puerto Rico come from?

Banco Popular DE Puerto Rico's own per-state count, not a national baseline.

Top states by complaints against Banco Popular DE Puerto Rico

Across 16 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Banco Popular DE Puerto Rico: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 75.

4 peers

Know your rights before responding to Banco Popular DE Puerto Rico: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.