What is the most common complaint against Banco Popular DE Puerto Rico?

The most common issue consumers report about Banco Popular DE Puerto Rico is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 75 complaints filed with the CFPB.

Are complaints against Banco Popular DE Puerto Rico increasing or decreasing?

Complaints against Banco Popular DE Puerto Rico have been stable. The company received 19 complaints in the last 12 months.

What is Banco Popular DE Puerto Rico's reputation grade?

Banco Popular DE Puerto Rico has a reputation grade of B (score: 62.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Banco Popular DE Puerto Rico respond to consumer complaints?

Banco Popular DE Puerto Rico has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 7% of cases.

In how many states does Banco Popular DE Puerto Rico operate?

Banco Popular DE Puerto Rico has received CFPB complaints from consumers in 16 states, with the most complaints from Puerto Rico (35 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Banco Popular DE Puerto Rico - Debt Collector Complaint Profile

CFPB complaint profile across 16 states, reputation grade B.

Compiled by PlainCollector

Attempts to collect debt not owed

31
Written notification about debt

10
False statements or representation

10
Communication tactics

7
Took or threatened to take negative or legal action

5
Cont'd attempts collect debt not owed

4

Data updated September 2026

CFPB complaint disposition

CCDB record banco-popular-de-puerto-rico Banco Popular DE Puerto Rico

Grade B · 75 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #961 · compose #2065

VOL 75
GRADE B
12MO 19
STATES 16
TIMELY 100%
DISPUTE 7%
ISSUE Attempts to collect debt n…
RANK #961
COMPOSE #2,065

Volume peers

Nearest volume peer: Account Management Services, Inc. (75 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Banco Popular DE Puerto Rico's 75 CFPB complaints sit next to Account Management Services, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

46.7% of Banco Popular DE Puerto Rico's CFPB filings land in Puerto Rico

High volume does not equal a clean composite: Banco Popular DE Puerto Rico is volume #961 but composite #2,065, while Puerto Rico dominates the geography. Corpus placement method.

Dominant state: Puerto Rico 46.7%; 35 of 75 filings · 16 states touched
Seasonal peak: 2025-01 12.5%; 8–15% band · 3 filings
Divergent corpus ranks: #961 volume; #2,065 composite; Cleanest-composite ladder is 1,104 places worse than volume

How does Banco Popular DE Puerto Rico compare to its peers?

How does BANCO POPULAR DE PUERTO RICO compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

BANCO POPULAR DE PUERT… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

13%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-04 2025-11

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	31
Written notification about debt	10
False statements or representation	10
Communication tactics	7
Took or threatened to take negative or legal action	5
Cont'd attempts collect debt not owed	4
Disclosure verification of debt	4
Threatened to contact someone or share information improperly	3
Improper contact or sharing of info	1

Where do complaints against Banco Popular DE Puerto Rico come from?

Banco Popular DE Puerto Rico's own per-state count, not a national baseline.

Puerto Rico

35
Florida

8
New York

6
Pennsylvania

3
Washington

3
Maryland

2
Michigan

2
Virginia

2

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Banco Popular DE Puerto Rico: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 75.

4 peers

Know your rights before responding to Banco Popular DE Puerto Rico: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.