What is the most common complaint against Sterling Mortgage Services?

The most common issue consumers report about Sterling Mortgage Services is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 1 complaints filed with the CFPB.

Are complaints against Sterling Mortgage Services increasing or decreasing?

Complaints against Sterling Mortgage Services are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Sterling Mortgage Services's reputation grade?

Sterling Mortgage Services has a reputation grade of A (score: 80.5/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Sterling Mortgage Services respond to consumer complaints?

Sterling Mortgage Services has a 100% timely response rate to CFPB complaints.

In how many states does Sterling Mortgage Services operate?

Sterling Mortgage Services has received CFPB complaints from consumers in 1 states, with the most complaints from California (1 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Sterling Mortgage Services - Debt Collector Complaint Profile

CFPB complaint profile across 1 states, reputation grade A.

Compiled by PlainCollector

Attempts to collect debt not owed

1

Data updated September 2026

CFPB complaint disposition

CCDB record sterling-mortgage-services Sterling Mortgage Services

Grade A · 1 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #5281 · compose #655

VOL 1
GRADE A
12MO 0
STATES 1
TIMELY 100%
ISSUE Attempts to collect debt n…
RANK #5,281
COMPOSE #655

Volume peers

Nearest volume peer: 245 Holdings LLC (1 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Sterling Mortgage Services's 1 CFPB complaints sit next to 245 Holdings LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

100.0% of Sterling Mortgage Services's CFPB filings land in California

High volume does not equal a clean composite: Sterling Mortgage Services is volume #5,281 but composite #655, while California dominates the geography. Corpus placement method.

Dominant state: California 100.0%; 1 of 1 filings · 1 states touched
Spike month: 2021-04 50.0%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #5,281 volume; #655 composite; Cleanest-composite ladder is 4,626 places better than volume

How does Sterling Mortgage Services compare to its peers?

How does Sterling Mortgage Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Sterling Mortgage Serv… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2021-04 2025-04

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	1

Where do complaints against Sterling Mortgage Services come from?

Sterling Mortgage Services's own per-state count, not a national baseline.

California

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Sterling Mortgage Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1.

4 peers

Know your rights before responding to Sterling Mortgage Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.