This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade A 1 complaints

Sterling Mortgage Services - Debt Collector Complaint Profile

CFPB complaint profile across 1 states, reputation grade A.

Complaints by issue type

What consumers report about Sterling Mortgage Services

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record sterling-mortgage-services Sterling Mortgage Services

Grade A · 1 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 1
  • GRADE A
  • 12MO 0
  • STATES 1
  • TIMELY 100%
  • ISSUE Attempts to collect debt n…
  • RANK #5,281
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: 245 Holdings LLC (1 complaints)

245 Holdings LLC245 Holdings LLC1360 Mortgage Group LLC360 Mortgage Group LLC13D Financial, LP3D Financial, LP13G+1, Inc. dba California Auto Finance3G+1, Inc. dba California Au…1Sterling Mortgage Services (this)Sterling Mortgage Services (…1
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Sterling Mortgage Services's 1 CFPB complaints sit next to 245 Holdings LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 1 complaints break down

Every complaint issue type on record for Sterling Mortgage Services, not just the top ones shown above.

Reputation score breakdown

A
Composite reputation score
80.5/100
Sterling Mortgage Services

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume A
1
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

100.0% of Sterling Mortgage Services's CFPB filings land in California

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
California 100.0%
1 of 1 filings · 1 states touched
Spike month
2021-04 50.0%
1 filings that month · spiky (≥15% of series)
Corpus ranks
#5,281 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Sterling Mortgage Services compare to its peers?

How does Sterling Mortgage Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Sterling Mortgage Services National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
0%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Sterling Mortgage Services's complaint volume in context

Sterling Mortgage Services vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

1 Bottom 3% higher than 3% of 5,420 collectors

0–20: 3,504 collectors (65%). This entry sits in this band. 20–40: 565 collectors (10%). Above this entry. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Sterling Mortgage Services 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2021-04 2025-04

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
1

Where do complaints against Sterling Mortgage Services come from?

Sterling Mortgage Services's own per-state count, not a national baseline.

Top states by complaints against Sterling Mortgage Services

Across 1 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Sterling Mortgage Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 1.

4 peers

Know your rights before responding to Sterling Mortgage Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.