This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 91 complaints

State Farm Bank, FSB - Debt Collector Complaint Profile

CFPB complaint profile across 25 states, reputation grade D.

Complaints by issue type

What consumers report about State Farm Bank, FSB

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record state-farm-bank-fsb State Farm Bank, FSB

Grade D · 91 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 91
  • GRADE D
  • 12MO 0
  • STATES 25
  • TIMELY 100%
  • DISPUTE 48%
  • ISSUE Attempts to collect debt n…
  • RANK #857
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: American Capital Enterprises, Inc. (91 complaints)

American Capital Enterprises, Inc.American Capital Enterprises…91American Collection Services, Inc. (OK, TX)American Collection Services…91AR Resources, Inc. (FL)AR Resources, Inc. (FL)91Healthcare Receivables Group, Inc.Healthcare Receivables Group…91State Farm Bank, FSB (this)State Farm Bank, FSB (this)91
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

State Farm Bank, FSB's 91 CFPB complaints sit next to American Capital Enterprises, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 91 complaints break down

Every complaint issue type on record for State Farm Bank, FSB, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
50.7/100
State Farm Bank, FSB

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
91
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate C
48%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Spiky monthly series

Georgia is the plurality state for State Farm Bank, FSB (15.4%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state
Georgia 15.4%
Mid-band (15–30%) · 25 states with ≥1 filing
Spike month
2017-12 25.0%
1 filings that month · spiky (≥15% of series)
Corpus ranks
#857 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does State Farm Bank, FSB compare to its peers?

How does STATE FARM BANK, FSB compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
STATE FARM BANK, FSB National average
Complaints (last 12 mo)lower is better
0
0
268
Timely-response ratehigher is better
100%
46%
91%
Consumer-dispute ratelower is better
48%
25%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy State Farm Bank, FSB a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 11 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100%120% 0%10%20%30%40%50%60% Timely response rate (%) Dispute rate (%) State Farm Bank, FSB vs. 10 similar-volume peers, by response speed and dispute rate State Farm Bank, FSBNationwide Debt Management Solutions, LLCThe Leviton Law Firm, Ltd.Modern Adjustment BureauTulsa Adjustment BureauHealthcare Receivables Group, Inc.American Collection Services, Inc. (OK, TX)American Capital Enterprises, Inc.AR Resources, Inc. (FL)Benuck & Rainey, Inc.Centron Services
Source: CFPB Consumer Complaint Database

State Farm Bank, FSB's complaint volume in context

State Farm Bank, FSB vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

91 Top 16% higher than 84% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). Below this entry. 80–100: 112 collectors (2%). This entry sits in this band. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. State Farm Bank, FSB 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2017-12 2025-06

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
50
Cont'd attempts collect debt not owed
11
Took or threatened to take negative or legal action
8
Written notification about debt
6
False statements or representation
5
Communication tactics
5
Disclosure verification of debt
5
Taking/threatening an illegal action
1

Where do complaints against State Farm Bank, FSB come from?

State Farm Bank, FSB's own per-state count, not a national baseline.

Top states by complaints against State Farm Bank, FSB

Across 25 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for State Farm Bank, FSB: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 91.

4 peers

Know your rights before responding to State Farm Bank, FSB: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.