What is the most common complaint against Southwest Mediation Service?

The most common issue consumers report about Southwest Mediation Service is "Took or threatened to take negative or legal action", specifically "Threatened to sue you for very old debt". This is based on 23 complaints filed with the CFPB.

Are complaints against Southwest Mediation Service increasing or decreasing?

Complaints against Southwest Mediation Service are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.

What is Southwest Mediation Service's reputation grade?

Southwest Mediation Service has a reputation grade of D (score: 54.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Southwest Mediation Service respond to consumer complaints?

Southwest Mediation Service has a 95% timely response rate to CFPB complaints.

In how many states does Southwest Mediation Service operate?

Southwest Mediation Service has received CFPB complaints from consumers in 18 states, with the most complaints from Florida (2 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Southwest Mediation Service - Debt Collector Complaint Profile

CFPB complaint profile across 18 states, reputation grade D.

Compiled by PlainCollector

Took or threatened to take negative or legal action

14
Attempts to collect debt not owed

4
False statements or representation

2
Communication tactics

2
Threatened to contact someone or share information improperly

1

Data updated September 2026

CFPB complaint disposition

CCDB record southwest-mediation-service Southwest Mediation Service

Grade D · 23 CFPB filings · 95% timely · lead issue: Took or threatened to take negative or legal action · vol #1786 · compose #3362

VOL 23
GRADE D
12MO 1
STATES 18
TIMELY 95%
ISSUE Took or threatened to take…
RANK #1,786
COMPOSE #3,362

Volume peers

Nearest volume peer: Acceptance Solutions Group, INC (23 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Southwest Mediation Service's 23 CFPB complaints sit next to Acceptance Solutions Group, INC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Southwest Mediation Service spreads filings across 18 states - Florida leads at only 8.7%

Despite a broad state map, Southwest Mediation Service still sits volume #1,786 against composite #3,362 - the two RankMaps diverge by 1,576 places. Corpus placement method.

Most-even geography: Lead state under 15%; Florida still leads at 8.7% across 18 states
Seasonal peak: 2025-01 10.3%; 8–15% band · 3 filings
Divergent corpus ranks: #1,786 volume; #3,362 composite; Cleanest-composite ladder is 1,576 places worse than volume

How does Southwest Mediation Service compare to its peers?

How does Southwest Mediation Service compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Southwest Mediation Se… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

95%

83%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-04 2025-12

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	14
Attempts to collect debt not owed	4
False statements or representation	2
Communication tactics	2
Threatened to contact someone or share information improperly	1

Where do complaints against Southwest Mediation Service come from?

Southwest Mediation Service's own per-state count, not a national baseline.

Florida

2
Michigan

2
Mississippi

2
Ohio

2
Pennsylvania

2
California

1
Colorado

1
Kansas

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Southwest Mediation Service: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 23.

4 peers

Know your rights before responding to Southwest Mediation Service: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.