This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 23 complaints

Southwest Mediation Service - Debt Collector Complaint Profile

CFPB complaint profile across 18 states, reputation grade D.

Complaints by issue type

What consumers report about Southwest Mediation Service

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record southwest-mediation-service Southwest Mediation Service

Grade D · 23 CFPB filings · 95% timely · lead issue: Took or threatened to take negative or legal action

  • VOL 23
  • GRADE D
  • 12MO 1
  • STATES 18
  • TIMELY 95%
  • ISSUE Took or threatened to take…
  • RANK #1,786
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Acceptance Solutions Group, INC (23 complaints)

Acceptance Solutions Group, INCAcceptance Solutions Group, …23American Credit FinancialAmerican Credit Financial23Americor Funding, LLCAmericor Funding, LLC23Associated Banc-CorpAssociated Banc-Corp23Southwest Mediation Service (this)Southwest Mediation Service …23
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Southwest Mediation Service's 23 CFPB complaints sit next to Acceptance Solutions Group, INC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 23 complaints break down

Every complaint issue type on record for Southwest Mediation Service, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
54.9/100
Southwest Mediation Service

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
23
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
95%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Southwest Mediation Service spreads filings across 18 states - Florida leads at only 8.7%

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Most-even geography
Lead state under 15%
Florida still leads at 8.7% across 18 states
Seasonal peak
2025-01 10.3%
8–15% band · 3 filings
Corpus ranks
#1,786 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Southwest Mediation Service compare to its peers?

How does Southwest Mediation Service compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Southwest Mediation Service National average
Complaints (last 12 mo)lower is better
1
0
268
Timely-response ratehigher is better
95%
83%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Southwest Mediation Service a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 7 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%20%40%60%80%100% 0%20%40%60% Timely response rate (%) Dispute rate (%) Southwest Mediation Service vs. 7 similar-volume peers, by response speed and dispute rate Springer Collections Inc.Scherr & McClureRhojo Enterprises, LLCPLS GROUP, INCUnited Acceptance Inc.NPS GROUPUniversal Credit Services, Inc
Source: CFPB Consumer Complaint Database

Southwest Mediation Service's complaint volume in context

Southwest Mediation Service vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

23 67th percentile higher than 67% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Southwest Mediation Service 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2015-04 2025-12

Issue Detail Breakdown

Issue Complaints
Took or threatened to take negative or legal action
14
Attempts to collect debt not owed
4
False statements or representation
2
Communication tactics
2
Threatened to contact someone or share information improperly
1

Where do complaints against Southwest Mediation Service come from?

Southwest Mediation Service's own per-state count, not a national baseline.

Top states by complaints against Southwest Mediation Service

Across 18 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Southwest Mediation Service: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 23.

4 peers

Know your rights before responding to Southwest Mediation Service: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.