What is the most common complaint against Popular Bank?

The most common issue consumers report about Popular Bank is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 15 complaints filed with the CFPB.

Are complaints against Popular Bank increasing or decreasing?

Complaints against Popular Bank are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Popular Bank's reputation grade?

Popular Bank has a reputation grade of B (score: 64.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Popular Bank respond to consumer complaints?

Popular Bank has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 30% of cases.

In how many states does Popular Bank operate?

Popular Bank has received CFPB complaints from consumers in 7 states, with the most complaints from New York (4 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Popular Bank - Debt Collector Complaint Profile

CFPB complaint profile across 7 states, reputation grade B.

Compiled by PlainCollector

Attempts to collect debt not owed

4
False statements or representation

3
Communication tactics

2
Cont'd attempts collect debt not owed

2
Written notification about debt

1
Disclosure verification of debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record popular-bank Popular Bank

Grade B · 15 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #2162 · compose #1854

VOL 15
GRADE B
12MO 0
STATES 7
TIMELY 100%
DISPUTE 30%
ISSUE Attempts to collect debt n…
RANK #2,162
COMPOSE #1,854

Volume peers

Nearest volume peer: Accounts Advocate Agency (15 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Popular Bank's 15 CFPB complaints sit next to Accounts Advocate Agency on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

New York is the plurality state for Popular Bank (26.7%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state: New York 26.7%; Mid-band (15–30%) · 7 states with ≥1 filing
Spike month: 2020-05 28.6%; 6 filings that month · spiky (≥15% of series)
Corpus ranks: #2,162 volume; #1,854 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Popular Bank compare to its peers?

How does POPULAR BANK compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

POPULAR BANK National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

53%

91%

Consumer-dispute ratelower is better

30%

13%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2019-04 2020-05

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	4
False statements or representation	3
Communication tactics	2
Cont'd attempts collect debt not owed	2
Written notification about debt	1
Disclosure verification of debt	1
Improper contact or sharing of info	1
Taking/threatening an illegal action	1

Where do complaints against Popular Bank come from?

Popular Bank's own per-state count, not a national baseline.

New York

4
Florida

3
Texas

2
California

1
Colorado

1
New Jersey

1
Pennsylvania

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Popular Bank: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 15.

4 peers

Know your rights before responding to Popular Bank: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.