This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 21 complaints

Pacific Collections - Debt Collector Complaint Profile

CFPB complaint profile across 12 states, reputation grade F.

Complaints by issue type

What consumers report about Pacific Collections

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record pacific-collections Pacific Collections

Grade F · 21 CFPB filings · 0% timely · lead issue: Attempts to collect debt not owed

  • VOL 21
  • GRADE F
  • 12MO 0
  • STATES 12
  • TIMELY 0%
  • DISPUTE 0%
  • ISSUE Attempts to collect debt n…
  • RANK #1,866
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: A & E Futures LLC (21 complaints)

A & E Futures LLCA & E Futures LLC21Altitude Community Law P.C.Altitude Community Law P.C.21AR Solutions IncAR Solutions Inc21Arete Financial GroupArete Financial Group21Pacific Collections (this)Pacific Collections (this)21
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Pacific Collections's 21 CFPB complaints sit next to A & E Futures LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 21 complaints break down

Every complaint issue type on record for Pacific Collections, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
34.3/100
Pacific Collections

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
21
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response F
0%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

California is the plurality state for Pacific Collections (28.6%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
California 28.6%
Mid-band (15–30%) · 12 states with ≥1 filing
Seasonal peak
2026-02 11.8%
8–15% band · 4 filings
Corpus ranks
#1,866 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Pacific Collections compare to its peers?

How does Pacific Collections compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Pacific Collections National average
Complaints (last 12 mo)lower is better
0
16
268
Timely-response ratehigher is better
0%
57%
91%
Consumer-dispute ratelower is better
0%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Pacific Collections a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Pacific Collections vs. 8 similar-volume peers, by response speed and dispute rate Pacific CollectionsPatient Account Services, LLCNational Bond And Collection Associates, Inc.Phillips, Reinhard & AssociatesNEW WORLD COLLECTIONS, INC.Portfolio America Asset Management, LLCReese Law GroupMid Continent Credit Services, IncRegional Processing Services
Source: CFPB Consumer Complaint Database

Pacific Collections's complaint volume in context

Pacific Collections vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

21 66th percentile higher than 66% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Pacific Collections 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2018-05 2026-03

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
9
Communication tactics
5
Cont'd attempts collect debt not owed
4
Took or threatened to take negative or legal action
2
Written notification about debt
1

Where do complaints against Pacific Collections come from?

Pacific Collections's own per-state count, not a national baseline.

Top states by complaints against Pacific Collections

Across 12 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Pacific Collections: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 21.

4 peers

Know your rights before responding to Pacific Collections: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.