What is the most common complaint against Outsource Services, Inc. d/b/a National Acceptance Company?

The most common issue consumers report about Outsource Services, Inc. d/b/a National Acceptance Company is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 7 complaints filed with the CFPB.

Does Outsource Services, Inc. d/b/a National Acceptance Company respond to consumer complaints?

Outsource Services, Inc. d/b/a National Acceptance Company has a 86% timely response rate to CFPB complaints.

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Outsource Services, Inc. d/b/a National Acceptance Company - Debt Collector Complaint Profile

Q: Are complaints against Outsource Services, Inc. d/b/a National Acceptance Company increasing or decreasing?

Complaints against Outsource Services, Inc. d/b/a National Acceptance Company are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

CFPB complaint profile across 5 states, reputation grade C.

Compiled by PlainCollector

False statements or representation

4
Took or threatened to take negative or legal action

2
Attempts to collect debt not owed

1

Data updated September 2026

CFPB complaint disposition

CCDB record outsource-services-inc-d-b-a-national-acceptance-company Outsource Services, Inc. d/b/a National Acceptance Company

Grade C · 7 CFPB filings · 86% timely · lead issue: False statements or representation · vol #2861 · compose #2518

VOL 7
GRADE C
12MO 0
STATES 5
TIMELY 86%
ISSUE False statements or repres…
RANK #2,861
COMPOSE #2,518

Volume peers

Nearest volume peer: Account Services Inc. (7 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Outsource Services, Inc. d/b/a National Acceptance Company's 7 CFPB complaints sit next to Account Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

Florida is the plurality state for Outsource Services, Inc. d/b/a National Acceptance Company (28.6%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state: Florida 28.6%; Mid-band (15–30%) · 5 states with ≥1 filing
Spike month: 2018-08 25.0%; 1 filings that month · spiky (≥15% of series)
Corpus ranks: #2,861 volume; #2,518 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Outsource Services, Inc. d/b/a National Acceptance Company compare to its peers?

How does Outsource Services, Inc. d/b/a National Acceptance Company compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Outsource Services, In… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

86%

43%

91%

Consumer-dispute ratelower is better

20%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2018-08 2023-06

Issue Detail Breakdown

Issue	Complaints
False statements or representation	4
Took or threatened to take negative or legal action	2
Attempts to collect debt not owed	1

Where do complaints against Outsource Services, Inc. d/b/a National Acceptance Company come from?

Outsource Services, Inc. d/b/a National Acceptance Company's own per-state count, not a national baseline.

Florida

2
Texas

2
Maryland

1
New York

1
Ohio

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Outsource Services, Inc. d/b/a National Acceptance Company: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 7.

4 peers

Know your rights before responding to Outsource Services, Inc. d/b/a National Acceptance Company: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.