What is the most common complaint against NPS Group?

The most common issue consumers report about NPS Group is "Communication tactics", specifically "Debt is not mine". This is based on 23 complaints filed with the CFPB.

Are complaints against NPS Group increasing or decreasing?

Complaints against NPS Group are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is NPS Group's reputation grade?

NPS Group has a reputation grade of F (score: 37.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does NPS Group respond to consumer complaints?

NPS Group has a 11% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does NPS Group operate?

NPS Group has received CFPB complaints from consumers in 18 states, with the most complaints from Kansas (3 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

NPS Group - Debt Collector Complaint Profile

CFPB complaint profile across 18 states, reputation grade F.

Compiled by PlainCollector

Communication tactics

5
Cont'd attempts collect debt not owed

4
Took or threatened to take negative or legal action

3
Threatened to contact someone or share information improperly

3
Taking/threatening an illegal action

3
Attempts to collect debt not owed

2

Data updated September 2026

CFPB complaint disposition

CCDB record nps-group NPS Group

Grade F · 23 CFPB filings · 11% timely · lead issue: Communication tactics · vol #1781 · compose #5037

VOL 23
GRADE F
12MO 0
STATES 18
TIMELY 11%
DISPUTE 0%
ISSUE Communication tactics
RANK #1,781
COMPOSE #5,037

Volume peers

Nearest volume peer: Acceptance Solutions Group, INC (23 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

NPS Group's 23 CFPB complaints sit next to Acceptance Solutions Group, INC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

NPS Group spreads filings across 18 states - Kansas leads at only 13.0%

Despite a broad state map, NPS Group still sits volume #1,781 against composite #5,037 - the two RankMaps diverge by 3,256 places. Corpus placement method.

Most-even geography: Lead state under 15%; Kansas still leads at 13.0% across 18 states
Seasonal peak: 2025-07 12.5%; 8–15% band · 3 filings
Divergent corpus ranks: #1,781 volume; #5,037 composite; Cleanest-composite ladder is 3,256 places worse than volume

How does NPS Group compare to its peers?

How does NPS GROUP compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

NPS GROUP National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

11%

95%

91%

Consumer-dispute ratelower is better

33%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-02 2026-01

Issue Detail Breakdown

Issue	Complaints
Communication tactics	5
Cont'd attempts collect debt not owed	4
Took or threatened to take negative or legal action	3
Threatened to contact someone or share information improperly	3
Taking/threatening an illegal action	3
Attempts to collect debt not owed	2
False statements or representation	1
Disclosure verification of debt	1
Improper contact or sharing of info	1

Where do complaints against NPS Group come from?

NPS Group's own per-state count, not a national baseline.

Kansas

3
California

2
Texas

2
Wisconsin

2
Alabama

1
Connecticut

1
Florida

1
Georgia

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for NPS Group: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 23.

4 peers

Know your rights before responding to NPS Group: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.