This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade F 26 complaints

Northwestern Mediation Services - Debt Collector Complaint Profile

CFPB complaint profile across 13 states, reputation grade F.

Complaints by issue type

What consumers report about Northwestern Mediation Services

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record northwestern-mediation-services Northwestern Mediation Services

Grade F · 26 CFPB filings · 27% timely · lead issue: Took or threatened to take negative or legal action

  • VOL 26
  • GRADE F
  • 12MO 5
  • STATES 13
  • TIMELY 27%
  • DISPUTE 29%
  • ISSUE Took or threatened to take…
  • RANK #1,674
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Accelerated Collection Service, Inc (26 complaints)

Accelerated Collection Service, IncAccelerated Collection Servi…26Allied Consulting Services LLCAllied Consulting Services L…26BRite Financial Services, Inc.BRite Financial Services, In…26Bryant, Hodge & Associates LLCBryant, Hodge & Associates L…26Northwestern Mediation Services (this)Northwestern Mediation Servi…26
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Northwestern Mediation Services's 26 CFPB complaints sit next to Accelerated Collection Service, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 26 complaints break down

Every complaint issue type on record for Northwestern Mediation Services, not just the top ones shown above.

Reputation score breakdown

F
Composite reputation score
35.9/100
Northwestern Mediation Services

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
26
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response D
27%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
29%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Texas is the plurality state for Northwestern Mediation Services (23.1%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Texas 23.1%
Mid-band (15–30%) · 13 states with ≥1 filing
Seasonal peak
2021-07 10.4%
8–15% band · 5 filings
Corpus ranks
#1,674 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Northwestern Mediation Services compare to its peers?

How does Northwestern Mediation Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Northwestern Mediation Services National average
Complaints (last 12 mo)lower is better
5
9
268
Timely-response ratehigher is better
27%
96%
91%
Consumer-dispute ratelower is better
29%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Northwestern Mediation Services a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 20%40%60%80%100%120% 0%10%20%30% Timely response rate (%) Dispute rate (%) Northwestern Mediation Services vs. 9 similar-volume peers, by response speed and dispute rate Northwestern Mediation ServicesNet Pay Advance, Inc.Porsche Financial Services, Inc.R & R Collection Service, Inc.Nair & Levin, P.C.Receivables Management AssociatesLaw Offices of Marvin S. C. Dang, LLCResolve Partners, LLCLaw Office of Joe Pezzuto, LLCRichard J. Boudreau & Associates, LLC
Source: CFPB Consumer Complaint Database

Northwestern Mediation Services's complaint volume in context

Northwestern Mediation Services vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

26 69th percentile higher than 69% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). This entry sits in this band. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Northwestern Mediation Services 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2020-08 2023-01

Issue Detail Breakdown

Issue Complaints
Took or threatened to take negative or legal action
7
Threatened to contact someone or share information improperly
6
Communication tactics
5
False statements or representation
3
Taking/threatening an illegal action
3
Cont'd attempts collect debt not owed
1
Improper contact or sharing of info
1

Where do complaints against Northwestern Mediation Services come from?

Northwestern Mediation Services's own per-state count, not a national baseline.

Top states by complaints against Northwestern Mediation Services

Across 13 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Northwestern Mediation Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 26.

4 peers

Know your rights before responding to Northwestern Mediation Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.