What is the most common complaint against Northwestern Mediation Services?

The most common issue consumers report about Northwestern Mediation Services is "Took or threatened to take negative or legal action", specifically "Contacted your employer". This is based on 26 complaints filed with the CFPB.

Are complaints against Northwestern Mediation Services increasing or decreasing?

Complaints against Northwestern Mediation Services have been stable. The company received 5 complaints in the last 12 months.

What is Northwestern Mediation Services's reputation grade?

Northwestern Mediation Services has a reputation grade of F (score: 35.9/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Northwestern Mediation Services respond to consumer complaints?

Northwestern Mediation Services has a 27% timely response rate to CFPB complaints. Consumers disputed the company's response in 29% of cases.

In how many states does Northwestern Mediation Services operate?

Northwestern Mediation Services has received CFPB complaints from consumers in 13 states, with the most complaints from Texas (6 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Northwestern Mediation Services - Debt Collector Complaint Profile

CFPB complaint profile across 13 states, reputation grade F.

Compiled by PlainCollector

Took or threatened to take negative or legal action

7
Threatened to contact someone or share information improperly

6
Communication tactics

5
False statements or representation

3
Taking/threatening an illegal action

3
Cont'd attempts collect debt not owed

1

Data updated September 2026

CFPB complaint disposition

CCDB record northwestern-mediation-services Northwestern Mediation Services

Grade F · 26 CFPB filings · 27% timely · lead issue: Took or threatened to take negative or legal action · vol #1674 · compose #5085

VOL 26
GRADE F
12MO 5
STATES 13
TIMELY 27%
DISPUTE 29%
ISSUE Took or threatened to take…
RANK #1,674
COMPOSE #5,085

Volume peers

Nearest volume peer: Accelerated Collection Service, Inc (26 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Northwestern Mediation Services's 26 CFPB complaints sit next to Accelerated Collection Service, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Texas is the plurality state for Northwestern Mediation Services (23.1%)

Volume rank #1,674 and composite rank #5,085 diverge by 3,411 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Texas 23.1%; Mid-band (15–30%) · 13 states with ≥1 filing
Seasonal peak: 2021-07 10.4%; 8–15% band · 5 filings
Divergent corpus ranks: #1,674 volume; #5,085 composite; Cleanest-composite ladder is 3,411 places worse than volume

How does Northwestern Mediation Services compare to its peers?

How does Northwestern Mediation Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Northwestern Mediation… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

27%

96%

91%

Consumer-dispute ratelower is better

29%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-08 2023-01

Issue Detail Breakdown

Issue	Complaints
Took or threatened to take negative or legal action	7
Threatened to contact someone or share information improperly	6
Communication tactics	5
False statements or representation	3
Taking/threatening an illegal action	3
Cont'd attempts collect debt not owed	1
Improper contact or sharing of info	1

Where do complaints against Northwestern Mediation Services come from?

Northwestern Mediation Services's own per-state count, not a national baseline.

Texas

6
Michigan

3
Ohio

3
Oklahoma

3
Arizona

2
South Carolina

2
California

1
Florida

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Northwestern Mediation Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 26.

4 peers

Know your rights before responding to Northwestern Mediation Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.