What is the most common complaint against New Direction, Inc?

The most common issue consumers report about New Direction, Inc is "Attempts to collect debt not owed", specifically "Debt was paid". This is based on 3 complaints filed with the CFPB.

Are complaints against New Direction, Inc increasing or decreasing?

Complaints against New Direction, Inc are rising. The company received 2 complaints in the last 12 months, indicating an upward trend in consumer issues.

What is New Direction, Inc's reputation grade?

New Direction, Inc has a reputation grade of F (score: 48.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does New Direction, Inc respond to consumer complaints?

New Direction, Inc has a 33% timely response rate to CFPB complaints.

In how many states does New Direction, Inc operate?

New Direction, Inc has received CFPB complaints from consumers in 3 states, with the most complaints from Arizona (1 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

New Direction, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 3 states, reputation grade F.

Compiled by PlainCollector

Attempts to collect debt not owed

2
False statements or representation

1

Data updated September 2026

CFPB complaint disposition

CCDB record new-direction-inc New Direction, Inc

Grade F · 3 CFPB filings · 33% timely · lead issue: Attempts to collect debt not owed · vol #3768 · compose #4299

VOL 3
GRADE F
12MO 2
STATES 3
TIMELY 33%
ISSUE Attempts to collect debt n…
RANK #3,768
COMPOSE #4,299

Volume peers

Nearest volume peer: 950 Credit Inc (3 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

New Direction, Inc's 3 CFPB complaints sit next to 950 Credit Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

33.3% of New Direction, Inc's CFPB filings land in Arizona

High volume does not equal a clean composite: New Direction, Inc is volume #3,768 but composite #4,299, while Arizona dominates the geography. Corpus placement method.

Dominant state: Arizona 33.3%; 1 of 3 filings · 3 states touched
Spike month: 2014-03 33.3%; 1 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #3,768 volume; #4,299 composite; Cleanest-composite ladder is 531 places worse than volume

How does New Direction, Inc compare to its peers?

How does New Direction, Inc compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

New Direction, Inc National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

33%

100%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-03 2022-01

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	2
False statements or representation	1

Where do complaints against New Direction, Inc come from?

New Direction, Inc's own per-state count, not a national baseline.

Arizona

1
New York

1
Pennsylvania

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for New Direction, Inc: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 3.

4 peers

Know your rights before responding to New Direction, Inc: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.