This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 12 complaints

Hawthorn Recovery Services, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 3 states, reputation grade B.

Complaints by issue type

What consumers report about Hawthorn Recovery Services, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record hawthorn-recovery-services-inc Hawthorn Recovery Services, Inc.

Grade B · 12 CFPB filings · 100% timely · lead issue: Communication tactics

  • VOL 12
  • GRADE B
  • 12MO 0
  • STATES 3
  • TIMELY 100%
  • DISPUTE 33%
  • ISSUE Communication tactics
  • RANK #2,321
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: 1803 Capital, LLC (12 complaints)

1803 Capital, LLC1803 Capital, LLC12AC AutoPay LLC, Denver, CO BranchAC AutoPay LLC, Denver, CO B…12Account Recovery Service, Inc. (WI)Account Recovery Service, In…12A.C.S. Companies, Inc. IA.C.S. Companies, Inc. I12Hawthorn Recovery Services, Inc. (this)Hawthorn Recovery Services, …12
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Hawthorn Recovery Services, Inc.'s 12 CFPB complaints sit next to 1803 Capital, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 12 complaints break down

Every complaint issue type on record for Hawthorn Recovery Services, Inc., not just the top ones shown above.

Reputation score breakdown

B
Composite reputation score
64.7/100
Hawthorn Recovery Services, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume C
12
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate B
33%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

75.0% of Hawthorn Recovery Services, Inc.'s CFPB filings land in Missouri

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Missouri 75.0%
9 of 12 filings · 3 states touched
Seasonal peak
2014-09 10.0%
8–15% band · 4 filings
Corpus ranks
#2,321 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Hawthorn Recovery Services, Inc. compare to its peers?

How does Hawthorn Recovery Services, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Hawthorn Recovery Services, Inc. National average
Complaints (last 12 mo)lower is better
0
3
268
Timely-response ratehigher is better
100%
0%
91%
Consumer-dispute ratelower is better
33%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Hawthorn Recovery Services, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Hawthorn Recovery Services, Inc. vs. 8 similar-volume peers, by response speed and dispute rate Hawthorn Recovery Services, Inc.Hidden Oak Group, Inc.Greentree & AssociatesHorizon Financial ManagementGordon & Wong Law Group, P.C.IMMEDIATE RECOVERY GROUP, INCGenesis LendingGeneral Collection Co.Interstate Credit & Collection, Inc.
Source: CFPB Consumer Complaint Database

Hawthorn Recovery Services, Inc.'s complaint volume in context

Hawthorn Recovery Services, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

12 57th percentile higher than 57% of 5,420 collectors

0–20: 3,504 collectors (65%). This entry sits in this band. 20–40: 565 collectors (10%). Above this entry. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Hawthorn Recovery Services, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2014-02 2017-08

Issue Detail Breakdown

Issue Complaints
Communication tactics
5
Attempts to collect debt not owed
2
Written notification about debt
2
False statements or representation
1
Cont'd attempts collect debt not owed
1
Disclosure verification of debt
1

Where do complaints against Hawthorn Recovery Services, Inc. come from?

Hawthorn Recovery Services, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Hawthorn Recovery Services, Inc.

Across 3 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Hawthorn Recovery Services, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 12.

4 peers

Know your rights before responding to Hawthorn Recovery Services, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.