What is the most common complaint against Genesis Lending?

The most common issue consumers report about Genesis Lending is "Communication tactics", specifically "Frequent or repeated calls". This is based on 12 complaints filed with the CFPB.

Are complaints against Genesis Lending increasing or decreasing?

Complaints against Genesis Lending are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Genesis Lending's reputation grade?

Genesis Lending has a reputation grade of C (score: 60.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Genesis Lending respond to consumer complaints?

Genesis Lending has a 75% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.

In how many states does Genesis Lending operate?

Genesis Lending has received CFPB complaints from consumers in 9 states, with the most complaints from Texas (3 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Genesis Lending - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade C.

Compiled by PlainCollector

Communication tactics

6
Attempts to collect debt not owed

2
False statements or representation

2
Cont'd attempts collect debt not owed

2

Data updated September 2026

CFPB complaint disposition

CCDB record genesis-lending Genesis Lending

Grade C · 12 CFPB filings · 75% timely · lead issue: Communication tactics · vol #2317 · compose #2270

VOL 12
GRADE C
12MO 0
STATES 9
TIMELY 75%
DISPUTE 14%
ISSUE Communication tactics
RANK #2,317
COMPOSE #2,270

Volume peers

Nearest volume peer: 1803 Capital, LLC (12 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Genesis Lending's 12 CFPB complaints sit next to 1803 Capital, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Steady monthly series

Texas is the plurality state for Genesis Lending (25.0%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state: Texas 25.0%; Mid-band (15–30%) · 9 states with ≥1 filing
Even monthly load: Peak under 8%; Highest month 2020-07 at 7.1% (2 filings)
Corpus ranks: #2,317 volume; #2,270 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Genesis Lending compare to its peers?

How does Genesis Lending compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Genesis Lending National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

75%

100%

91%

Consumer-dispute ratelower is better

14%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2019-04 2026-03

Issue Detail Breakdown

Issue	Complaints
Communication tactics	6
Attempts to collect debt not owed	2
False statements or representation	2
Cont'd attempts collect debt not owed	2

Where do complaints against Genesis Lending come from?

Genesis Lending's own per-state count, not a national baseline.

Texas

3
Florida

2
Arizona

1
California

1
Illinois

1
New York

1
Pennsylvania

1
South Carolina

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Genesis Lending: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 12.

4 peers

Know your rights before responding to Genesis Lending: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.