This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade B 55 complaints

First Citizens Bancshares, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 16 states, reputation grade B.

Complaints by issue type

What consumers report about First Citizens Bancshares, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record first-citizens-bancshares-inc First Citizens Bancshares, Inc.

Grade B · 55 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed

  • VOL 55
  • GRADE B
  • 12MO 11
  • STATES 16
  • TIMELY 100%
  • DISPUTE 0%
  • ISSUE Attempts to collect debt n…
  • RANK #1,130
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Accounts Management, Inc (55 complaints)

Accounts Management, IncAccounts Management, Inc55Arena Investors, LPArena Investors, LP55Credit Bureau of York, Inc.Credit Bureau of York, Inc.55CSO FinancialCSO Financial55First Citizens Bancshares, Inc. (this)First Citizens Bancshares, I…55
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

First Citizens Bancshares, Inc.'s 55 CFPB complaints sit next to Accounts Management, Inc on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 55 complaints break down

Every complaint issue type on record for First Citizens Bancshares, Inc., not just the top ones shown above.

Reputation score breakdown

B
Composite reputation score
65.3/100
First Citizens Bancshares, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
55
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
0%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Georgia is the plurality state for First Citizens Bancshares, Inc. (18.2%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Georgia 18.2%
Mid-band (15–30%) · 16 states with ≥1 filing
Seasonal peak
2024-09 10.7%
8–15% band · 6 filings
Corpus ranks
#1,130 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does First Citizens Bancshares, Inc. compare to its peers?

How does FIRST CITIZENS BANCSHARES, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
FIRST CITIZENS BANCSHARES, INC. National average
Complaints (last 12 mo)lower is better
11
7
268
Timely-response ratehigher is better
100%
90%
91%
Consumer-dispute ratelower is better
0%
36%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy First Citizens Bancshares, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 10 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30%40%50% Timely response rate (%) Dispute rate (%) First Citizens Bancshares, Inc. vs. 9 similar-volume peers, by response speed and dispute rate First Citizens Bancshares, Inc.Credit Bureau of York, Inc.Fenton & McGarvey Law Firm, P.S.C.CSO FinancialFinance System of Toledo, Inc.First Recovery Solutions, Inc.Accounts Management, IncHatfield Portfolio Group LLC.Mid-America Accounts Control Bureau, Inc.Midwestern Health Management INC
Source: CFPB Consumer Complaint Database

First Citizens Bancshares, Inc.'s complaint volume in context

First Citizens Bancshares, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

55 Top 21% higher than 79% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. First Citizens Bancshares, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2023-10 2025-11

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
23
Took or threatened to take negative or legal action
15
Written notification about debt
6
False statements or representation
4
Communication tactics
2
Taking/threatening an illegal action
2
Cont'd attempts collect debt not owed
1
Threatened to contact someone or share information improperly
1
Improper contact or sharing of info
1

Where do complaints against First Citizens Bancshares, Inc. come from?

First Citizens Bancshares, Inc.'s own per-state count, not a national baseline.

Top states by complaints against First Citizens Bancshares, Inc.

Across 16 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for First Citizens Bancshares, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 55.

4 peers

Know your rights before responding to First Citizens Bancshares, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.