What is the most common complaint against Excella Recovery Group?

The most common issue consumers report about Excella Recovery Group is "Cont'd attempts collect debt not owed", specifically "Debt was paid". This is based on 5 complaints filed with the CFPB.

Are complaints against Excella Recovery Group increasing or decreasing?

Complaints against Excella Recovery Group are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Excella Recovery Group's reputation grade?

Excella Recovery Group has a reputation grade of F (score: 33.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Excella Recovery Group respond to consumer complaints?

Excella Recovery Group has a 0% timely response rate to CFPB complaints. Consumers disputed the company's response in 40% of cases.

In how many states does Excella Recovery Group operate?

Excella Recovery Group has received CFPB complaints from consumers in 4 states, with the most complaints from Colorado (2 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Excella Recovery Group - Debt Collector Complaint Profile

CFPB complaint profile across 4 states, reputation grade F.

Compiled by PlainCollector

Cont'd attempts collect debt not owed

3
Improper contact or sharing of info

1
Taking/threatening an illegal action

1

Data updated September 2026

CFPB complaint disposition

CCDB record excella-recovery-group Excella Recovery Group

Grade F · 5 CFPB filings · 0% timely · lead issue: Cont'd attempts collect debt not owed · vol #3131 · compose #5149

VOL 5
GRADE F
12MO 0
STATES 4
TIMELY 0%
DISPUTE 40%
ISSUE Cont'd attempts collect de…
RANK #3,131
COMPOSE #5,149

Volume peers

Nearest volume peer: Aaron Worldwide Collections Inc. (5 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Excella Recovery Group's 5 CFPB complaints sit next to Aaron Worldwide Collections Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

40.0% of Excella Recovery Group's CFPB filings land in Colorado

High volume does not equal a clean composite: Excella Recovery Group is volume #3,131 but composite #5,149, while Colorado dominates the geography. Corpus placement method.

Dominant state: Colorado 40.0%; 2 of 5 filings · 4 states touched
Spike month: 2024-12 33.3%; 2 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #3,131 volume; #5,149 composite; Cleanest-composite ladder is 2,018 places worse than volume

How does Excella Recovery Group compare to its peers?

How does Excella Recovery Group compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Excella Recovery Group National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

20%

91%

Consumer-dispute ratelower is better

40%

20%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-03 2026-02

Issue Detail Breakdown

Issue	Complaints
Cont'd attempts collect debt not owed	3
Improper contact or sharing of info	1
Taking/threatening an illegal action	1

Where do complaints against Excella Recovery Group come from?

Excella Recovery Group's own per-state count, not a national baseline.

Colorado

2
California

1
Michigan

1
Utah

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Excella Recovery Group: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 5.

4 peers

Know your rights before responding to Excella Recovery Group: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.