What is the most common complaint against Empire Resolutions Group?

The most common issue consumers report about Empire Resolutions Group is "Improper contact or sharing of info", specifically "Talked to a third party about my debt". This is based on 10 complaints filed with the CFPB.

Are complaints against Empire Resolutions Group increasing or decreasing?

Complaints against Empire Resolutions Group are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Empire Resolutions Group's reputation grade?

Empire Resolutions Group has a reputation grade of B (score: 66.8/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Empire Resolutions Group respond to consumer complaints?

Empire Resolutions Group has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 30% of cases.

In how many states does Empire Resolutions Group operate?

Empire Resolutions Group has received CFPB complaints from consumers in 9 states, with the most complaints from Florida (2 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Empire Resolutions Group - Debt Collector Complaint Profile

CFPB complaint profile across 9 states, reputation grade B.

Compiled by PlainCollector

Improper contact or sharing of info

4
Communication tactics

3
False statements or representation

2
Disclosure verification of debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record empire-resolutions-group Empire Resolutions Group

Grade B · 10 CFPB filings · 100% timely · lead issue: Improper contact or sharing of info · vol #2492 · compose #1606

VOL 10
GRADE B
12MO 0
STATES 9
TIMELY 100%
DISPUTE 30%
ISSUE Improper contact or sharin…
RANK #2,492
COMPOSE #1,606

Volume peers

Nearest volume peer: 208 Capital Holdings LLC (10 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Empire Resolutions Group's 10 CFPB complaints sit next to 208 Capital Holdings LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Florida is the plurality state for Empire Resolutions Group (20.0%)

Volume rank #2,492 and composite rank #1,606 diverge by 886 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Florida 20.0%; Mid-band (15–30%) · 9 states with ≥1 filing
Seasonal peak: 2024-03 9.5%; 8–15% band · 4 filings
Divergent corpus ranks: #2,492 volume; #1,606 composite; Cleanest-composite ladder is 886 places better than volume

How does Empire Resolutions Group compare to its peers?

How does Empire Resolutions Group compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Empire Resolutions Gro… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

90%

91%

Consumer-dispute ratelower is better

30%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2022-12 2026-01

Issue Detail Breakdown

Issue	Complaints
Improper contact or sharing of info	4
Communication tactics	3
False statements or representation	2
Disclosure verification of debt	1

Where do complaints against Empire Resolutions Group come from?

Empire Resolutions Group's own per-state count, not a national baseline.

Florida

2
Alabama

1
Illinois

1
Indiana

1
Louisiana

1
Maryland

1
New York

1
Texas

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Empire Resolutions Group: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 10.

4 peers

Know your rights before responding to Empire Resolutions Group: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.