What is the most common complaint against E*Trade Bank?

The most common issue consumers report about E*Trade Bank is "Attempts to collect debt not owed", specifically "Talked to a third party about my debt". This is based on 12 complaints filed with the CFPB.

Are complaints against E*Trade Bank increasing or decreasing?

Complaints against E*Trade Bank are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is E*Trade Bank's reputation grade?

E*Trade Bank has a reputation grade of B (score: 64.3/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does E*Trade Bank respond to consumer complaints?

E*Trade Bank has a 75% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does E*Trade Bank operate?

E*Trade Bank has received CFPB complaints from consumers in 8 states, with the most complaints from California (5 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

E*Trade Bank - Debt Collector Complaint Profile

CFPB complaint profile across 8 states, reputation grade B.

Compiled by PlainCollector

Attempts to collect debt not owed

3
False statements or representation

2
Cont'd attempts collect debt not owed

2
Improper contact or sharing of info

2
Took or threatened to take negative or legal action

1
Communication tactics

1

Data updated September 2026

CFPB complaint disposition

CCDB record e-trade-bank E*Trade Bank

Grade B · 12 CFPB filings · 75% timely · lead issue: Attempts to collect debt not owed · vol #2310 · compose #1835

VOL 12
GRADE B
12MO 0
STATES 8
TIMELY 75%
DISPUTE 0%
ISSUE Attempts to collect debt n…
RANK #2,310
COMPOSE #1,835

Volume peers

Nearest volume peer: 1803 Capital, LLC (12 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

E*Trade Bank's 12 CFPB complaints sit next to 1803 Capital, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

41.7% of E*Trade Bank's CFPB filings land in California

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state: California 41.7%; 5 of 12 filings · 8 states touched
Spike month: 2015-03 33.3%; 1 filings that month · spiky (≥15% of series)
Corpus ranks: #2,310 volume; #1,835 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does E*Trade Bank compare to its peers?

How does E*TRADE BANK compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

E*TRADE BANK National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

75%

73%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-03 2021-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	3
False statements or representation	2
Cont'd attempts collect debt not owed	2
Improper contact or sharing of info	2
Took or threatened to take negative or legal action	1
Communication tactics	1
Disclosure verification of debt	1

Where do complaints against E*Trade Bank come from?

E*Trade Bank's own per-state count, not a national baseline.

California

5
Massachusetts

1
North Carolina

1
Ohio

1
Oklahoma

1
Tennessee

1
Texas

1
Virginia

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for E*Trade Bank: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 12.

4 peers

Know your rights before responding to E*Trade Bank: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.