What is the most common complaint against Customers Bancorp, Inc?

The most common issue consumers report about Customers Bancorp, Inc is "Attempts to collect debt not owed", specifically "Debt was result of identity theft". This is based on 11 complaints filed with the CFPB.

Are complaints against Customers Bancorp, Inc increasing or decreasing?

Complaints against Customers Bancorp, Inc have been stable. The company received 2 complaints in the last 12 months.

What is Customers Bancorp, Inc's reputation grade?

Customers Bancorp, Inc has a reputation grade of C (score: 61.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Customers Bancorp, Inc respond to consumer complaints?

Customers Bancorp, Inc has a 100% timely response rate to CFPB complaints.

In how many states does Customers Bancorp, Inc operate?

Customers Bancorp, Inc has received CFPB complaints from consumers in 8 states, with the most complaints from Georgia (2 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Customers Bancorp, Inc - Debt Collector Complaint Profile

CFPB complaint profile across 8 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

8
Written notification about debt

2
Threatened to contact someone or share information improperly

1

Data updated September 2026

CFPB complaint disposition

CCDB record customers-bancorp-inc Customers Bancorp, Inc

Grade C · 11 CFPB filings · 100% timely · lead issue: Attempts to collect debt not owed · vol #2397 · compose #2142

VOL 11
GRADE C
12MO 2
STATES 8
TIMELY 100%
ISSUE Attempts to collect debt n…
RANK #2,397
COMPOSE #2,142

Volume peers

Nearest volume peer: Accounts Interchange Group LLC (11 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Customers Bancorp, Inc's 11 CFPB complaints sit next to Accounts Interchange Group LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Spiky monthly series

Georgia is the plurality state for Customers Bancorp, Inc (18.2%)

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Plurality state: Georgia 18.2%; Mid-band (15–30%) · 8 states with ≥1 filing
Spike month: 2026-03 100.0%; 1 filings that month · spiky (≥15% of series)
Corpus ranks: #2,397 volume; #2,142 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Customers Bancorp, Inc compare to its peers?

How does CUSTOMERS BANCORP, INC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

CUSTOMERS BANCORP, INC National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

91%

Consumer-dispute ratelower is better

33%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2026-03 2026-03

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	8
Written notification about debt	2
Threatened to contact someone or share information improperly	1

Where do complaints against Customers Bancorp, Inc come from?

Customers Bancorp, Inc's own per-state count, not a national baseline.

Georgia

2
Michigan

2
New Jersey

2
Florida

1
Illinois

1
Minnesota

1
North Carolina

1
Washington

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Customers Bancorp, Inc: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 11.

4 peers

Know your rights before responding to Customers Bancorp, Inc: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.