What is the most common complaint against Consumer Financial Services?

The most common issue consumers report about Consumer Financial Services is "Attempts to collect debt not owed", specifically "Frequent or repeated calls". This is based on 21 complaints filed with the CFPB.

Are complaints against Consumer Financial Services increasing or decreasing?

Complaints against Consumer Financial Services are falling. The company received 3 complaints in the last 12 months, showing improvement over prior periods.

What is Consumer Financial Services's reputation grade?

Consumer Financial Services has a reputation grade of B (score: 64.4/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Consumer Financial Services respond to consumer complaints?

Consumer Financial Services has a 95% timely response rate to CFPB complaints. Consumers disputed the company's response in 14% of cases.

In how many states does Consumer Financial Services operate?

Consumer Financial Services has received CFPB complaints from consumers in 6 states, with the most complaints from Florida (9 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Consumer Financial Services - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade B.

Compiled by PlainCollector

Attempts to collect debt not owed

6
Communication tactics

5
False statements or representation

4
Cont'd attempts collect debt not owed

2
Took or threatened to take negative or legal action

1
Threatened to contact someone or share information improperly

1

Data updated September 2026

CFPB complaint disposition

CCDB record consumer-financial-services Consumer Financial Services

Grade B · 21 CFPB filings · 95% timely · lead issue: Attempts to collect debt not owed · vol #1844 · compose #1826

VOL 21
GRADE B
12MO 3
STATES 6
TIMELY 95%
DISPUTE 14%
ISSUE Attempts to collect debt n…
RANK #1,844
COMPOSE #1,826

Volume peers

Nearest volume peer: A & E Futures LLC (21 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Consumer Financial Services's 21 CFPB complaints sit next to A & E Futures LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

State-heavy filing map

42.9% of Consumer Financial Services's CFPB filings land in Florida

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state: Florida 42.9%; 9 of 21 filings · 6 states touched
Spike month: 2025-12 20.0%; 4 filings that month · spiky (≥15% of series)
Corpus ranks: #1,844 volume; #1,826 composite; Among 5,420 volume-ranked / 5,278 scored collectors

How does Consumer Financial Services compare to its peers?

How does Consumer Financial Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Consumer Financial Ser… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

95%

100%

91%

Consumer-dispute ratelower is better

14%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2024-08 2026-02

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	6
Communication tactics	5
False statements or representation	4
Cont'd attempts collect debt not owed	2
Took or threatened to take negative or legal action	1
Threatened to contact someone or share information improperly	1
Improper contact or sharing of info	1
Taking/threatening an illegal action	1

Where do complaints against Consumer Financial Services come from?

Consumer Financial Services's own per-state count, not a national baseline.

Florida

9
Illinois

8
California

1
New Jersey

1
North Carolina

1
Texas

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Consumer Financial Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 21.

4 peers

Know your rights before responding to Consumer Financial Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.