This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 12 complaints

CICA Collection Agency, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 3 states, reputation grade C.

Complaints by issue type

What consumers report about CICA Collection Agency, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record cica-collection-agency-inc CICA Collection Agency, Inc.

Grade C · 12 CFPB filings · 73% timely · lead issue: Cont'd attempts collect debt not owed

  • VOL 12
  • GRADE C
  • 12MO 2
  • STATES 3
  • TIMELY 73%
  • DISPUTE 17%
  • ISSUE Cont'd attempts collect de…
  • RANK #2,302
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: 1803 Capital, LLC (12 complaints)

1803 Capital, LLC1803 Capital, LLC12AC AutoPay LLC, Denver, CO BranchAC AutoPay LLC, Denver, CO B…12Account Recovery Service, Inc. (WI)Account Recovery Service, In…12A.C.S. Companies, Inc. IA.C.S. Companies, Inc. I12CICA Collection Agency, Inc. (this)CICA Collection Agency, Inc.…12
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

CICA Collection Agency, Inc.'s 12 CFPB complaints sit next to 1803 Capital, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 12 complaints break down

Every complaint issue type on record for CICA Collection Agency, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
59.2/100
CICA Collection Agency, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume C
12
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response B
73%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
17%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

State-heavy filing map

83.3% of CICA Collection Agency, Inc.'s CFPB filings land in Puerto Rico

Concentration is computed from this collector's company_states rows only, not a national baseline. Corpus placement method.

Dominant state
Puerto Rico 83.3%
10 of 12 filings · 3 states touched
Spike month
2024-04 100.0%
1 filings that month · spiky (≥15% of series)
Corpus ranks
#2,302 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does CICA Collection Agency, Inc. compare to its peers?

How does CICA Collection Agency, Inc. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
CICA Collection Agency, Inc. National average
Complaints (last 12 mo)lower is better
2
4
268
Timely-response ratehigher is better
73%
0%
91%
Consumer-dispute ratelower is better
17%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy CICA Collection Agency, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 9 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) CICA Collection Agency, Inc. vs. 8 similar-volume peers, by response speed and dispute rate CICA Collection Agency, Inc.CFAM Financial Services, LLCCARDINAL FINANCIAL COMPANY, LIMITED PARTNERSHIPCheek Law Offices, LLCBrown Olcott, PLLCCollege AssistBrown Law, PLLCConsumer Financial Debt Services, LLCCredit Bureau of Jonesboro, Inc.
Source: CFPB Consumer Complaint Database

CICA Collection Agency, Inc.'s complaint volume in context

CICA Collection Agency, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

12 58th percentile higher than 58% of 5,420 collectors

0–20: 3,504 collectors (65%). This entry sits in this band. 20–40: 565 collectors (10%). Above this entry. 40–60: 260 collectors (5%). Above this entry. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. CICA Collection Agency, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2024-04 2024-04

Issue Detail Breakdown

Issue Complaints
Cont'd attempts collect debt not owed
4
Attempts to collect debt not owed
2
Written notification about debt
2
Took or threatened to take negative or legal action
1
False statements or representation
1
Communication tactics
1
Improper contact or sharing of info
1

Where do complaints against CICA Collection Agency, Inc. come from?

CICA Collection Agency, Inc.'s own per-state count, not a national baseline.

Top states by complaints against CICA Collection Agency, Inc.

Across 3 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for CICA Collection Agency, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 12.

4 peers

Know your rights before responding to CICA Collection Agency, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.