What is the most common complaint against Cash America International, Inc.?

The most common issue consumers report about Cash America International, Inc. is "Communication tactics", specifically "Frequent or repeated calls". This is based on 53 complaints filed with the CFPB.

Are complaints against Cash America International, Inc. increasing or decreasing?

Complaints against Cash America International, Inc. are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is Cash America International, Inc.'s reputation grade?

Cash America International, Inc. has a reputation grade of C (score: 61.6/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Cash America International, Inc. respond to consumer complaints?

Cash America International, Inc. has a 100% timely response rate to CFPB complaints. Consumers disputed the company's response in 13% of cases.

In how many states does Cash America International, Inc. operate?

Cash America International, Inc. has received CFPB complaints from consumers in 22 states, with the most complaints from Ohio (11 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Cash America International, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 22 states, reputation grade C.

Compiled by PlainCollector

Communication tactics

16
Cont'd attempts collect debt not owed

10
Took or threatened to take negative or legal action

6
False statements or representation

5
Improper contact or sharing of info

5
Attempts to collect debt not owed

4

Data updated September 2026

CFPB complaint disposition

CCDB record cash-america-international-inc Cash America International, Inc.

Grade C · 53 CFPB filings · 100% timely · lead issue: Communication tactics · vol #1154 · compose #2137

VOL 53
GRADE C
12MO 0
STATES 22
TIMELY 100%
DISPUTE 13%
ISSUE Communication tactics
RANK #1,154
COMPOSE #2,137

Volume peers

Nearest volume peer: Advantage Collection Professionals, Inc. (53 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Cash America International, Inc.'s 53 CFPB complaints sit next to Advantage Collection Professionals, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Ohio is the plurality state for Cash America International, Inc. (20.8%)

Volume rank #1,154 and composite rank #2,137 diverge by 983 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Ohio 20.8%; Mid-band (15–30%) · 22 states with ≥1 filing
Seasonal peak: 2020-06 13.6%; 8–15% band · 3 filings
Divergent corpus ranks: #1,154 volume; #2,137 composite; Cleanest-composite ladder is 983 places worse than volume

How does Cash America International, Inc. compare to its peers?

How does CASH AMERICA INTERNATIONAL, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

CASH AMERICA INTERNATI… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

100%

78%

91%

Consumer-dispute ratelower is better

13%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2013-09 2023-08

Issue Detail Breakdown

Issue	Complaints
Communication tactics	16
Cont'd attempts collect debt not owed	10
Took or threatened to take negative or legal action	6
False statements or representation	5
Improper contact or sharing of info	5
Attempts to collect debt not owed	4
Taking/threatening an illegal action	4
Disclosure verification of debt	3

Where do complaints against Cash America International, Inc. come from?

Cash America International, Inc.'s own per-state count, not a national baseline.

Ohio

11
Texas

11
California

6
Alabama

3
North Carolina

3
Nevada

2
Wisconsin

2
Arizona

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Cash America International, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 53.

4 peers

Know your rights before responding to Cash America International, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.