This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade C 53 complaints

Cash America International, Inc. - Debt Collector Complaint Profile

CFPB complaint profile across 22 states, reputation grade C.

Complaints by issue type

What consumers report about Cash America International, Inc.

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record cash-america-international-inc Cash America International, Inc.

Grade C · 53 CFPB filings · 100% timely · lead issue: Communication tactics

  • VOL 53
  • GRADE C
  • 12MO 0
  • STATES 22
  • TIMELY 100%
  • DISPUTE 13%
  • ISSUE Communication tactics
  • RANK #1,154
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Advantage Collection Professionals, Inc. (53 complaints)

Advantage Collection Professionals, Inc.Advantage Collection Profess…53Assured Financial PartnersAssured Financial Partners53Audit Systems,IncAudit Systems,Inc53Bureau of Accounts ControlBureau of Accounts Control53Cash America International, Inc. (this)Cash America International, …53
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Cash America International, Inc.'s 53 CFPB complaints sit next to Advantage Collection Professionals, Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 53 complaints break down

Every complaint issue type on record for Cash America International, Inc., not just the top ones shown above.

Reputation score breakdown

C
Composite reputation score
61.6/100
Cash America International, Inc.

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume D
53
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
100%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate A
13%
Share of company responses the consumer disputed as inadequate; lower is better.
Recent trend B
Falling
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Filing geometry

Ohio is the plurality state for Cash America International, Inc. (20.8%)

Figures below come from this collector's company_states / company_monthly rows and corpus RankMaps. Corpus placement method.

Plurality state
Ohio 20.8%
Mid-band (15–30%) · 22 states with ≥1 filing
Seasonal peak
2020-06 13.6%
8–15% band · 3 filings
Corpus ranks
#1,154 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Cash America International, Inc. compare to its peers?

How does CASH AMERICA INTERNATIONAL, INC. compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
CASH AMERICA INTERNATIONAL, INC. National average
Complaints (last 12 mo)lower is better
0
9
268
Timely-response ratehigher is better
100%
78%
91%
Consumer-dispute ratelower is better
13%
0%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Cash America International, Inc. a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 0%50%100%150% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Cash America International, Inc. vs. 7 similar-volume peers, by response speed and dispute rate Cash America International, Inc.Butler and Associates, PABureau of Accounts ControlAssured Financial PartnersConsolidated Management Group, LLCAdvantage Collection Professionals, Inc.AUDIT SYSTEMS,INCNational Arbitration Forum
Source: CFPB Consumer Complaint Database

Cash America International, Inc.'s complaint volume in context

Cash America International, Inc. vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

53 Top 21% higher than 79% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). This entry sits in this band. 60–80: 163 collectors (3%). Above this entry. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Cash America International, Inc. 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Falling ↓
2013-09 2023-08

Issue Detail Breakdown

Issue Complaints
Communication tactics
16
Cont'd attempts collect debt not owed
10
Took or threatened to take negative or legal action
6
False statements or representation
5
Improper contact or sharing of info
5
Attempts to collect debt not owed
4
Taking/threatening an illegal action
4
Disclosure verification of debt
3

Where do complaints against Cash America International, Inc. come from?

Cash America International, Inc.'s own per-state count, not a national baseline.

Top states by complaints against Cash America International, Inc.

Across 22 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Cash America International, Inc.: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 53.

4 peers

Know your rights before responding to Cash America International, Inc.: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.