What is the most common complaint against Carvana Group, LLC?

The most common issue consumers report about Carvana Group, LLC is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 78 complaints filed with the CFPB.

Are complaints against Carvana Group, LLC increasing or decreasing?

Complaints against Carvana Group, LLC have been stable. The company received 19 complaints in the last 12 months.

What is Carvana Group, LLC's reputation grade?

Carvana Group, LLC has a reputation grade of D (score: 50.7/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Carvana Group, LLC respond to consumer complaints?

Carvana Group, LLC has a 99% timely response rate to CFPB complaints.

In how many states does Carvana Group, LLC operate?

Carvana Group, LLC has received CFPB complaints from consumers in 22 states, with the most complaints from Georgia (10 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Carvana Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 22 states, reputation grade D.

Compiled by PlainCollector

Attempts to collect debt not owed

34
Written notification about debt

16
Took or threatened to take negative or legal action

15
False statements or representation

11
Communication tactics

2

Data updated September 2026

CFPB complaint disposition

CCDB record carvana-group-llc Carvana Group, LLC

Grade D · 78 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed · vol #937 · compose #4082

VOL 78
GRADE D
12MO 19
STATES 22
TIMELY 99%
ISSUE Attempts to collect debt n…
RANK #937
COMPOSE #4,082

Volume peers

Nearest volume peer: Autovest, L.L.C. (78 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Carvana Group, LLC's 78 CFPB complaints sit next to Autovest, L.L.C. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

Carvana Group, LLC spreads filings across 22 states - Georgia leads at only 12.8%

Despite a broad state map, Carvana Group, LLC still sits volume #937 against composite #4,082 - the two RankMaps diverge by 3,145 places. Corpus placement method.

Most-even geography: Lead state under 15%; Georgia still leads at 12.8% across 22 states
Spike month: 2022-11 15.4%; 2 filings that month · spiky (≥15% of series)
Divergent corpus ranks: #937 volume; #4,082 composite; Cleanest-composite ladder is 3,145 places worse than volume

How does Carvana Group, LLC compare to its peers?

How does Carvana Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Carvana Group, LLC National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

99%

88%

91%

Consumer-dispute ratelower is better

33%

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2015-02 2025-12

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	34
Written notification about debt	16
Took or threatened to take negative or legal action	15
False statements or representation	11
Communication tactics	2

Where do complaints against Carvana Group, LLC come from?

Carvana Group, LLC's own per-state count, not a national baseline.

Georgia

10
Texas

10
California

7
Michigan

6
South Carolina

6
Florida

5
Pennsylvania

5
Illinois

4

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Carvana Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 78.

4 peers

Know your rights before responding to Carvana Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.