This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

CFPB complaint data Grade D 78 complaints

Carvana Group, LLC - Debt Collector Complaint Profile

CFPB complaint profile across 22 states, reputation grade D.

Complaints by issue type

What consumers report about Carvana Group, LLC

complaints
Source CFPB Consumer Complaint Database
Subscribe to complaint changes (RSS)

Data updated September 2026

CFPB complaint disposition

CCDB record carvana-group-llc Carvana Group, LLC

Grade D · 78 CFPB filings · 99% timely · lead issue: Attempts to collect debt not owed

  • VOL 78
  • GRADE D
  • 12MO 19
  • STATES 22
  • TIMELY 99%
  • ISSUE Attempts to collect debt n…
  • RANK #937
  • COMPOSE Not ranked

Volume peers

Nearest volume peer: Autovest, L.L.C. (78 complaints)

Autovest, L.L.C.Autovest, L.L.C.78Merchants Credit Bureau, Inc.Merchants Credit Bureau, Inc.78Schreiber Law LLCSchreiber Law LLC78U.S. Auto Credit CorporationU.S. Auto Credit Corporation78Carvana Group, LLC (this)Carvana Group, LLC (this)78
CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Carvana Group, LLC's 78 CFPB complaints sit next to Autovest, L.L.C. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

How the 78 complaints break down

Every complaint issue type on record for Carvana Group, LLC, not just the top ones shown above.

Reputation score breakdown

D
Composite reputation score
50.7/100
Carvana Group, LLC

Blends complaint volume, timely-response rate, dispute rate, and recent trend from the CFPB Consumer Complaint Database into one comparable 0-100 score. Not an official CFPB rating and not a finding of wrongdoing — see methodology for the exact formula.

Complaint volume F
78
Fewer complaints relative to graded peers scores higher; volume reflects footprint as much as conduct.
Timely response A
99%
Share of complaints answered inside the CFPB’s 15-day window.
Dispute rate N/A
N/A
No dispute rate reported.
Recent trend C
Stable
Whether the last 12 months of complaints are rising, stable, or falling vs the prior period.

Distributed filing map

Carvana Group, LLC spreads filings across 22 states - Georgia leads at only 12.8%

Peak share is this collector's company_monthly maximum divided by its own stored monthly total. Corpus placement method.

Most-even geography
Lead state under 15%
Georgia still leads at 12.8% across 22 states
Spike month
2022-11 15.4%
2 filings that month · spiky (≥15% of series)
Corpus ranks
#937 volume
Composite not ranked (fewer than 200 complaints)
Volume rank among 5,420 collectors

How does Carvana Group, LLC compare to its peers?

How does Carvana Group, LLC compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count
Carvana Group, LLC National average
Complaints (last 12 mo)lower is better
19
15
268
Timely-response ratehigher is better
99%
88%
91%
Consumer-dispute ratelower is better
0%
33%
19%

Source: CFPB Consumer Complaint Database.

Response speed vs. dispute rate, among similar-volume collectors

Timely response and dispute rate track only weakly together nationally (r=0.22 among collectors with 5+ complaints): answering promptly does not reliably buy Carvana Group, LLC a lower dispute rate.

Source: CFPB Consumer Complaint Database 2×2 strategic matrix plotting 8 entities by Timely response rate (%) (X) and Dispute rate (%) (Y), with a crosshair dividing the plot into four quadrants. Responsive but disputedSlow & disputedResponsive & trustedSlow but undisputed 40%60%80%100% 0%10%20%30%40% Timely response rate (%) Dispute rate (%) Carvana Group, LLC vs. 8 similar-volume peers, by response speed and dispute rate Autovest, L.L.C.Merchants Credit Bureau, Inc.Schreiber Law LLCU.S. Auto Credit CorporationZenith Financial Network IncSortis Financial, Inc.National Management Recovery Corp. (NMRC)Credit Consulting Services, Inc.
Source: CFPB Consumer Complaint Database

Carvana Group, LLC's complaint volume in context

Carvana Group, LLC vs all collectors by complaint volume

Where this collector's total CFPB complaint count sits among every tracked debt collector (volume, not a quality ranking)

78 Top 17% higher than 83% of 5,420 collectors

0–20: 3,504 collectors (65%). Below this entry. 20–40: 565 collectors (10%). Below this entry. 40–60: 260 collectors (5%). Below this entry. 60–80: 163 collectors (3%). This entry sits in this band. 80–100: 112 collectors (2%). Above this entry. 100–120: 63 collectors (1%). Above this entry. 120–140: 67 collectors (1%). Above this entry. 140–160: 53 collectors (1%). Above this entry. 160–180: 42 collectors (1%). Above this entry. 180–200: 55 collectors (1%). Above this entry. 200–220: 536 collectors (10%). Above this entry. Carvana Group, LLC 0 220 tracked debt collectors, bucketed by value

Each bar is a band; taller bars hold more collectors. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · September 2026

Complaint Trend (24 months)

Stable →
2015-02 2025-12

Issue Detail Breakdown

Issue Complaints
Attempts to collect debt not owed
34
Written notification about debt
16
Took or threatened to take negative or legal action
15
False statements or representation
11
Communication tactics
2

Where do complaints against Carvana Group, LLC come from?

Carvana Group, LLC's own per-state count, not a national baseline.

Top states by complaints against Carvana Group, LLC

Across 22 states with at least one filing

complaints
Source CFPB Consumer Complaint Database

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Carvana Group, LLC: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 78.

4 peers

Know your rights before responding to Carvana Group, LLC: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.