What is the most common complaint against Broadway Account Services?

The most common issue consumers report about Broadway Account Services is "False statements or representation", specifically "Attempted to collect wrong amount". This is based on 7 complaints filed with the CFPB.

Are complaints against Broadway Account Services increasing or decreasing?

Complaints against Broadway Account Services are falling. The company received 1 complaints in the last 12 months, showing improvement over prior periods.

What is Broadway Account Services's reputation grade?

Broadway Account Services has a reputation grade of D (score: 53.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does Broadway Account Services respond to consumer complaints?

Broadway Account Services has a 33% timely response rate to CFPB complaints. Consumers disputed the company's response in 0% of cases.

In how many states does Broadway Account Services operate?

Broadway Account Services has received CFPB complaints from consumers in 6 states, with the most complaints from Indiana (2 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

Broadway Account Services - Debt Collector Complaint Profile

CFPB complaint profile across 6 states, reputation grade D.

Compiled by PlainCollector

False statements or representation

4
Took or threatened to take negative or legal action

1
Cont'd attempts collect debt not owed

1
Disclosure verification of debt

1

Data updated September 2026

CFPB complaint disposition

CCDB record broadway-account-services Broadway Account Services

Grade D · 7 CFPB filings · 33% timely · lead issue: False statements or representation · vol #2792 · compose #3692

VOL 7
GRADE D
12MO 1
STATES 6
TIMELY 33%
DISPUTE 0%
ISSUE False statements or repres…
RANK #2,792
COMPOSE #3,692

Volume peers

Nearest volume peer: Account Services Inc. (7 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

Broadway Account Services's 7 CFPB complaints sit next to Account Services Inc. on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Filing geometry

Indiana is the plurality state for Broadway Account Services (28.6%)

Volume rank #2,792 and composite rank #3,692 diverge by 900 places on PlainCollector's CFPB-derived corpus maps. Corpus placement method.

Plurality state: Indiana 28.6%; Mid-band (15–30%) · 6 states with ≥1 filing
Seasonal peak: 2014-06 10.0%; 8–15% band · 1 filings
Divergent corpus ranks: #2,792 volume; #3,692 composite; Cleanest-composite ladder is 900 places worse than volume

How does Broadway Account Services compare to its peers?

How does Broadway Account Services compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

Broadway Account Servi… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

33%

98%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2014-06 2021-11

Issue Detail Breakdown

Issue	Complaints
False statements or representation	4
Took or threatened to take negative or legal action	1
Cont'd attempts collect debt not owed	1
Disclosure verification of debt	1

Where do complaints against Broadway Account Services come from?

Broadway Account Services's own per-state count, not a national baseline.

Indiana

2
Illinois

1
Minnesota

1
South Carolina

1
Virginia

1
Washington

1

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for Broadway Account Services: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 7.

4 peers

Know your rights before responding to Broadway Account Services: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.