What is the most common complaint against American Student Assistance?

The most common issue consumers report about American Student Assistance is "Attempts to collect debt not owed", specifically "Debt is not yours". This is based on 59 complaints filed with the CFPB.

Are complaints against American Student Assistance increasing or decreasing?

Complaints against American Student Assistance are falling. The company received 0 complaints in the last 12 months, showing improvement over prior periods.

What is American Student Assistance's reputation grade?

American Student Assistance has a reputation grade of C (score: 57.2/100), PlainCollector's composite letter grade blending complaint volume, response timeliness, dispute rate, and complaint trend.

Does American Student Assistance respond to consumer complaints?

American Student Assistance has a 93% timely response rate to CFPB complaints. Consumers disputed the company's response in 19% of cases.

In how many states does American Student Assistance operate?

American Student Assistance has received CFPB complaints from consumers in 22 states, with the most complaints from Texas (7 complaints).

This data comes from the CFPB Consumer Complaint Database and reflects consumer complaints, not proven violations.

American Student Assistance - Debt Collector Complaint Profile

CFPB complaint profile across 22 states, reputation grade C.

Compiled by PlainCollector

Attempts to collect debt not owed

16
Cont'd attempts collect debt not owed

11
False statements or representation

9
Written notification about debt

8
Disclosure verification of debt

5
Communication tactics

4

Data updated September 2026

CFPB complaint disposition

CCDB record american-student-assistance American Student Assistance

Grade C · 59 CFPB filings · 93% timely · lead issue: Attempts to collect debt not owed · vol #1093 · compose #2896

VOL 59
GRADE C
12MO 0
STATES 22
TIMELY 93%
DISPUTE 19%
ISSUE Attempts to collect debt n…
RANK #1,093
COMPOSE #2,896

Volume peers

Nearest volume peer: Alliance CAS, LLC (59 complaints)

CFPB complaint volume neighbourhood (this collector + nearest volume peers)

American Student Assistance's 59 CFPB complaints sit next to Alliance CAS, LLC on the volume neighbourhood; peer NAMES stay, and disposition VALUES are this collector's. Grades compare collectors to each other - a complaint is a filing, not a proven violation. How to read a complaint count →

Distributed filing map

American Student Assistance spreads filings across 22 states - Texas leads at only 11.9%

Despite a broad state map, American Student Assistance still sits volume #1,093 against composite #2,896 - the two RankMaps diverge by 1,803 places. Corpus placement method.

Most-even geography: Lead state under 15%; Texas still leads at 11.9% across 22 states
Seasonal peak: 2020-02 14.0%; 8–15% band · 7 filings
Divergent corpus ranks: #1,093 volume; #2,896 composite; Cleanest-composite ladder is 1,803 places worse than volume

How does American Student Assistance compare to its peers?

How does American Student Assistance compare? Versus a similar-volume peer and the national average (collectors with ≥50 total complaints), drawn from 10 collectors with a comparable complaint count

American Student Assis… National average

Complaints (last 12 mo)lower is better

268

Timely-response ratehigher is better

93%

94%

91%

Consumer-dispute ratelower is better

19%

Source: CFPB Consumer Complaint Database.

Complaint Trend (24 months)

2020-01 2025-10

Issue Detail Breakdown

Issue	Complaints
Attempts to collect debt not owed	16
Cont'd attempts collect debt not owed	11
False statements or representation	9
Written notification about debt	8
Disclosure verification of debt	5
Communication tactics	4
Improper contact or sharing of info	2
Taking/threatening an illegal action	2
Took or threatened to take negative or legal action	1
Threatened to contact someone or share information improperly	1

Where do complaints against American Student Assistance come from?

American Student Assistance's own per-state count, not a national baseline.

Texas

7
Georgia

5
Massachusetts

5
Washington

5
New York

4
California

3
Florida

3
Illinois

3

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainCollector-derived comparison paths for American Student Assistance: nearest all-time CFPB complaint volume and nearest CFPB timely-response rate among collectors with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest collectors by total CFPB complaints. This record: 59.

4 peers

Know your rights before responding to American Student Assistance: FDCPA rights guide · debt validation letter · rights library.

Data sourced from the CFPB Consumer Complaint Database. See our methodology for details. Retrieved and formatted by PlainCollector

According to the Consumer Financial Protection Bureau's Consumer Complaint Database, 1,139,236 debt collection complaints are represented in the current PlainCollector snapshot. See our methodology for how PlainCollector computes each company's reputation grade from this data.

Every figure on PlainCollector is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.